Assistant Technical Officer - Referral Liaison at FHI 360

Basic Function:

The Assistant Technical Officer-Referral Liaison will coordinate referrals to and from Primary Health Care to Higher Level Care and vice versa to ensure patients receive sufficient and high quality care and support activities with primary focus on clinical management of integrated medical services at the LGA level.

Duties and responsibilities:

• Provide day to day coordination of referrals to and from Primary Health Care to Higher Level Care and vice versa to ensure patients receive sufficient and high quality care and support activities.
• Play a key role in collection and collation of medical referral data on a daily, weekly and monthly basis across all referral centres.
• Provide feedback mechanism for follow up of care of referred patients to ensure continuity of care.
• Contribute to the development of lessons learned from programs and projects related to medical services and apply these lessons to modify existing programs and improve the design of new programs.
• Assist in strengtening a system of referral monitoring, reporting on program progress against stated objectives and monitoring and evaluation frameworks.
• Contribute to the development of program strategies, subproject documents and work plans.
• Works closely with assigned team to ensure activities are implemented according to standard operating procedures (SOP’s) and contribute to develop SOPs if required
• Serve as organization liaison at coordinated external meetings and conferences if assigned.
• Coordinate the financial aspect of patients care in line with the MoU with the referral hospitals, by ensuring that patient’s duration of stay in the hospital is monitored, charges relating to patients feeding and quality care are in line with the pre-agreed cost.
• Liaise with patients’ caretakers to ensure holistic care and psychosocial support where needed from the family or specialist.
• Remain informed on current programs in the field of medical related developments by assessing the needs of current IDPs and staying alert to any implication of such experience and research to the project implementation

Perform other duties as assigned.

Network and coordinate with the relevant sectors:

Establish good relationship with the Hospital management team and the staff involved in patients’ care. Establish a network with the other actors in the working area (I/NGO) as part of referral points for free higher health care. Represent FHI 360 health programs when and if necessary vis-a-vis donors during their field visits

Knowledge, Skills & Attributes:

• Knowledge of health in humanitarian programs.
• Clinical management and training experience and ability to understand full range of issues around integrated health program.
• Knowledge of Nigerian clinical setting, including government and non-government settings.
• Sensitivity to cultural differences and understanding of the social, political and ethical issues in the communities
• Ability to work well with others and to develop and maintain compatibility among project staff, subcontractors, consultants and recipients of assistance.
• Ability to manage tight deadlines and deliver high volumes of work with minimal supervision.
• High degree of proficiency in written and spoken English, Kanuri and Hausa and other common local language communications
• Ability to work in an environment where there are physical discomforts associated with change in weather or discomforts associated with noise, dust or dirt.
• Willingness and capacity to be flexible and accommodating when faced with difficult and frustrating working conditions like long distance walking to facility
• Well-developed computer skills.

Qualifications and Requirements:

• MB.BS/BSN or similar degree with 5 years relevant experience in clinical care with a sound understanding of humanitarian integrated health program delivery in resource constrained settings.
• Possession of an MPH or post graduate degree in a related field is required.
• Familiarity with Nigerian public health sector systems and NGOs and CBOs is highly desirable.
• Excellent interpersonal relationship will be paramount in this liaison role.