Assistant Managing Director at Lisa Suites Limited

JOB DESCRIPTION

• Assist the General Manager in his day to day operations.
• Assigns duties to HOD's and observers performance to ensure adherence to hotel policies and established operating procedures.
• Provides training to staff and HODs.
• Receives and resolved or assists the General manager in resolving guest complaints and service recovery process.
• Assisting General Manager during Morning meetings or conducting the morning HOD meetings in the absence of the General Manager.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Assist GM in key property issues including capital projects, customer service and refurbishment.
• Assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines.
• Performs daily, weekly and monthly property inspections.
• Ensures property, grounds, physical plant and work areas maintained to standard.
• Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need.
• Cover shifts is all departments as scheduled by the General Manager.
• Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM.
• Provide effective leadership to hotel team members.
• Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards.
• Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.
• Assist the GM in in all aspects of business planning.
• Must be available 24/7 in case to respond to any guest or employee emergencies.
• All Other duties as assigned by the General Manager or Management.

REQUIREMENT AND SKILLS

• Proven experience as an assistant manager or relevant role in the hospitality industry
• Excellent customer service skills
• Outstanding leadership and organizational abilities
• Excellent communication and interpersonal skills
• Up-to-date with latest trends and best practices in the hospitality industry
• Problem-solving and decision-making skills
• Bachelor’s degree in business administration, hotel management, or related field
• Experience working in a luxury hotel
• Familiarity with financial and budgeting procedures
• Marketing experience