Assistant Manager at Mshel Homes Ltd

Responsibilities

• Assist the General Manager in his day to day operations.
• Assigns duties to HOD's and observers performance to ensure adherence to hotel policies and established operating procedures.
• Provides training to staff and HOD's.
• Acts as the hotels public relations director  and promotes the property within the hotel industry, local community and trade associations.
• Monitor the Guest feedback on Trip advisor, OTA's etc. and hotels GSTS and RSTS surveys.
• Receives and resolved or assists the General manager in resolving guest complaints and service recovery process.
• Selects or assist in the selection of hotel staff and completes all new hire paper works.
• Review employee performance and conducts personnel actions such as disciplinary actions and terminations.
• Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing etc.
• Assisting General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Ensures the objectives and goals of Marriott and property owners work together to achieve brand positioning and success.
• Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
• Assist GM in key property issues including capital projects, customer service and refurbishment.
• Assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines.
• Performs daily, weekly and monthly property inspections.
• Ensures property, grounds, physical plant and work areas maintained to standard.
• Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need.
• Cover shifts is all departments as scheduled by the General Manager.
• Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM.
• Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
• Performs sudden audits on rooms and other operating areas.
• Provide effective leadership to hotel team members.
• Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards.
• Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.
• Assist the GM in in all aspects of business planning.
• Must be available 24/7 in case to respond to any guest or employee emergencies.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Assisting in residential sales as and when required and development with strong sales prospects.
• Respond to audits to ensure continual improvement is achieved.
• All Other duties as assigned by the General Manager or Management.

PREREQUISITES:

• Strong management skills, ability to appropriately assign or delegate work and authority to others in the accomplishment of goals. And provide coaching, advice and assistance as required. 
• Available to work when needed, including weekends, holidays, and nights.

EDUCATION:

• A university degree or diploma in hotel management or a related field with experience in opening, managing or re-positioning a hotel with clear track record. Experience in financial accounting, personnel supervision and problem resolutions is a added advantage. Excellent computer system skills.

EXPERIENCE:

• At least 5 to 10 years experience in the hospitality industry, with significant luxury and international experience. And at least 3 to 4 years of experience as a Head of the development or Asst. General Manager or Executive