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Proten is an international Human Capital Development firm that offers a wide range of Training, Coaching and Consulting services to individuals, small businesses and corporate and governmental organisations. Our client base spreads across Europe and Africa with head offices in London, United Kingdom and Lagos, Nigeria. Human Capital is undoubtedly one of the...
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Full responsibility for the planning, execution, management, and administration of the human resources function including Recruitment & Selection, Employee Induction, Employee Relations, Compensation & Benefits (including annual leave and health plans), Performance Review, Training & Development; Disciplinary; and, Absenteeism (including personal time off, sick and compassionate leave) programs, etc.
This includes preparing and maintaining important confidential employee documentation (for instance offers of employment and disciplinary letters) and records; and, monitoring the success of implemented HR and Staff Handbook policies and suggesting where applicable suitable improvements and other edits.
Delivering a professional first impression of the company and setting the scene for world-class standards to applicants, candidates, and new recruits.
Interfacing professionally at all times with candidates and third parties as part of the recruitment and onboarding process.
Full responsibility for the company’s internal communications involving the creation, preparation, clear dissemination, and management of vital information and literature, typically relating to HR, news, and/or changes, to the staff, in a timely manner.
Preparing HR reports for Management.
Administering HR internal control policies and procedures and tracking of company metrics to support and align with corporate objectives.
Managing and implementing the company’s Career Development Plan including assisting line managers with assessing staff performance; the preparation of quarterly objectives; and, providing support to the coaching and training needs of the team:
Full responsibility for implementing and policing a disciplined, process-driven culture (working closely with Operations / Admin) including handling change management issues with all colleagues (juniors, peers as well as a senior).
Direct line managing of junior HR staff (when appointed).
Providing leadership, motivation, direction, support, and training to direct reports.
Constantly communicating with all stakeholders to keep them updated, including attending meetings and preparing regular reports for the management team.
Undertaking any necessary duties to ensure a first-class service is provided always.
Being an ambassador for the business always.
Key Performance Indicators
The comprehension and adoption of changes and a new culture by all employees.
Quality of onboarding process and subsequent standards from new hires.
Internal process quality.
Internal customer satisfaction, including an increase in employee engagement and a reduction in staff turnover rates.
Quality of specific deliverables.
Graduate degree or equivalent qualification in Human Resources, Administration, or Communications or minimum 3 to five years’ previous HR, internal communications, or office administration experience.
Must be conversant with Nigerian Labour Laws, Employment Act and other relevant legislations.
Experienced Microsoft Office user, particularly Word, Excel, PowerPoint and Outlook.
Experienced database, task management or HR management software user e.g. PeopleSoft, WorkDay.
Competent Internet, email and Google applications user.
Sound knowledge of the creative, marketing, entertainment industry within Nigeria.
Candidate Abilities and Personality Profile:
A strong communicator (written and verbal) who commands attention and has the gravitas to drive new policies, methodologies, and culture.
An organized and assertive individual who is proactive, creative, and resourceful.
An outstanding team player and self-starter, able to work with minimum supervision.
Great at staying calm and diplomatic under intense pressure.
Able to manage own time and prioritize work to ensure deadlines are met and targets achieved, and take personal responsibility for own work and actions.
Able to work within a secure and confidential environment, maintain confidentiality and demonstrate tact and diplomacy at all times.
Able to use own initiative and make simple or business-critical decisions as required.
Clear verbal communicator with excellent telephone manner.
Able to work accurately with excellent attention to detail at all times.
Ability to liaise with staff at all levels, both internally and externally.
Able to develop excellent working relationships both internally and externally.
Excellent organizational skills.
Demonstrates strong interpersonal skills and a professional manner and approach at all times including an equable temperament and a neat appearance.
Able to cope well when under pressure from competing priorities, unpredictable requests and interruptions.
Keenly interested in the creative, marketing, experiential and entertainment industries in Nigeria.