Assistant Banqueting Manager at Hilton Worldwide

Job Number: HOT07KH1

 Abuja 900001

Position Objective

• To support the Head of Department in the operations in driving business profitability, cost management and ensure exceptional guest experience by efficiently managing assigned outlet.

Responsibilities

• Thorough knowledge of food and beverage operations including product knowledge, supervisory skills, service techniques, and guest interaction
• To attend any meetings, training sessions or courses that may be beneficial to you and your department on request from your Supervisor / Manager
• Ensure departmental service standards are strictly adhered to at all times
• Ensure proper handling of all operating equipment to minimize breakage or loss.
• To be friendly and polite in front of guests at all times.
• Assign and supervise duties to all direct reports.
• To assist in other Food & Beverage areas if and when required.
• Handle guest complaints / comments efficiently and promptly.
• Ensure outlet cleaning schedules are adhered to and identify additional requirements.
• To assist in the service of food & beverage when required.
• Study and learn menu terminology.
• Report for duty on time with clean attire.
• Follow the policies and procedures introduced by the Food & Beverage department
• Train, coach and mentor team members actively to ensure continuous skill improvement
• Perform periodic scheduled performance reviews with all team members
• Take disciplinary action when required in line with team member conditions of service
• Balances working hours in accordance with needs of the outlet operations
• To carry out any other reasonable tasks requested by your Manager or HOD.

Requirements

• Minimum of a B.Sc and HND certificate. Additional Qualification is an added advantage
• Minimum of 5 years working experience as an Head Waiter or 3 years as Assistant outlet manager.
• Experience of managing large teams.
• Experience and knowledge with large functions.
• Good communication skills, great leadership and organisational skills
• Ability to drive cost effectiveness and generate revenue
• Able to optimise team members performance
• Focus on details and customer care
• Record of Good Conduct
• Ability to use computer applications as Microsoft Office Word and excel and powerpoint
• Excellent grooming and Hotel/brand product knowledge.