Alan & Grant, is a Human Resources and Business Advisory firm. By combining creative and strategic minds, we co-create relevant and impactful solutions to our clients.
...additionally, we are developing capabilities to create and manage a portfolio of HR & Enterprise Products aimed at enhancing employee performance, business agility and overall pr...
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We're currently seeking a Banquet/Event Supervisor to join their dynamic team.
This role is perfect for a confident, detail-oriented professional who is passionate about creating memorable guest experiences.
Key Responsibilities
Event Briefing: Meet with clients to take detailed briefs on event requirements, including menu preferences, seating arrangements, and special requests.
Banquet Event Orders: Prepare comprehensive event orders with complete details to guide all departments in delivering seamless events.
Event Planning & Setup: Coordinate the setup of event spaces, arranging tables, chairs, linens, and table settings according to event specifications.
Staff Management: Supervise, train, and schedule banquet and event staff, ensuring they fully understand their roles and responsibilities.
Service Delivery: Oversee food and beverage service during events to maintain exceptional service quality and guest satisfaction.
Client Interaction: Act as the main point of contact for clients during events, addressing concerns and resolving issues promptly and professionally.
Coordination: Collaborate closely with kitchen and bar staff to ensure timely and accurate delivery of food and beverages.
Quality Control: Monitor event setups and service to ensure adherence to company standards and client expectations.
Problem-Solving: Handle any issues or emergencies that arise during events, providing effective and timely solutions.
Vendor Management: Manage communication, delivery, and payments for all internal and external vendors to ensure smooth event execution.
Clean-Up: Supervise the breakdown and clean-up of event spaces after events, ensuring all equipment and areas are restored to their original condition.
Compliance: Ensure adherence to all health and safety regulations, as well as company policies and procedures.
Inventory Management: Monitor and manage inventory levels of banquet supplies and equipment to support event operations.
Activities Management: Oversee the booking and delivery of all complimentary and paid guest activities, including boat rides, picnics, team bonding, movie nights under the stars, fishing, spa sessions, bonfires, karaoke, and more.
Requirements
Education: A degree in hospitality management or a related field is preferred.
Experience: Previous experience in a supervisory role within a banquet, event, or hospitality setting is required.
Skills: Strong leadership and team management skills, excellent customer service skills, and strong attention to detail.
Communication: Effective verbal and written communication skills, with the ability to take clear and Concise event briefs from clients.
Organizational Skills: Strong organizational and multitasking abilities, with the ability to manage multiple events simultaneously
Physical Stamina: Ability to stand, walk, and carry items for extended periods.
Appearance: Professional appearance and demeanor.
Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, as required by event schedules.
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