Area Support Coordinator at Norwegian Refugee Council (NRC)

Job Description

• The purpose of the Support Coordinator is to coordinate the support functions at an Area office and off load the Area Manager on support functions.  
• NRC has been present in Nigeria since 2015 and has been working to help displacement affected communities meet their basic needs, improve their livelihoods, access essential services, and enhance their resilience to future shocks through our six core competencies: water, sanitation and hygiene (WASH), Shelter, Education, Information-Counselling and Legal Assistance (ICLA), Livelihoods and Food Security (LFS), Camp Management, and Protection.
• NRC provides immediate assistance during the onset of emergencies through the rapid response mechanism (RRM). With a workforce of 370 staff and presence in key locations such as Maiduguri (in Borno State), Yola (in Adamawa state) and JOS (in Plateau state), NRC is able to respond to the needs of those affected by the conflict across North-East, and North Central Nigeria.

Responsibilities
Generic responsibilities (max 10):

• These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work and Development plan. 
• Line management for support staff such as Finance, HR & Admin and Logistics/ICT 
• Member of the Area Management Group 
• Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements 
• Provide input on operational support to Area Plan of Action, and to coordinate and align operational support with programme plans at Area level 
• Responsible for ensuring quality support to project implementation. 
• Facilitate Area Support Budget, area level budgets, including support cost 
• Responsible for Implementation of new country specific technical SOPs, guidelines and tools in Area (HR, Logistic/ICT and Finance) 
• Responsible for technical capacity building of support staff (HR, Logistic/ICT and Finance) 

Specific Responsibilities:

• These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention.
• This section shall be revised whenever a new employee is hired or the context changes significantly.  
• Contribute to the strategic direction of the Area office   and ensures efficient structures 
• Provide leadership of the Support Department in Area while coordinating closely with other areas to ensure system consistency.  
• Support Area Manager and Senior Management Team to contributing to the NRC Strategy. 
• Line management for support staff such as Finance Team Leader, HR and Admin team Leader, Logistics Team Leader and ICT. 
• Member of the Area Management Group. 
• Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements. 
• Provide input on operational support to Area office Plan of Action, and to coordinate and align operational support with programme plans at Area Office level. 
• Responsible for ensuring quality support to project implementation. 
• Facilitate Area Support Budget, area  level budgets, including support cost 
• Responsible for Implementation of new country specific technical SOPs, guidelines and tools in Area (HR, Logistic/ICT and Finance). 
• Responsible for technical capacity building of support staff (HR, Logistic/ICT and Finance). 

Systems and Procedures:

• Ensure that all rules, regulations, routines, procedures, SOPs are available, accessible to and known by all staff in Area Office 
• Responsible for ensuring that HR, finance, logistics and administration systems provide relevant and adequate support to the area Office ’s programmes throughout the whole project cycle 
• Leading implementation of new procedure at Area Office level example includes: NRC HR Management System, UNIT4 Procurement and other systems. 
• Regular update of the Master Support Budget at Area office. 
• Perform regular spot-checks on supporting documentation to identify areas of improvement in regards of quality of documentation. 
• Ensure the recommendations addresses to the Area office are addressed in time. 

Qualifications
Professional Competencies:
These are skills, knowledge and experience that are important for effective performance.  

• Degree in relevant management courses preferably Business Administration 
• At least three (3) years of experience working as Support Coordinator, Finance, HR or Logistics Coordinator 
• Previous experience from working in the Borno, Adamawa and Yobe states  or similar context will be an added advantage  
• Fluency in English, knowledge of local language such as Hausa and Kanuri is preferred. 

Generic Professional Competencies:  

• Experience from working as a Finance Coordinator in a humanitarian/recovery context
• Previous experience from working in complex and volatile contexts
• Documented results related to the position’s responsibilities
• Knowledge about own leadership skills/profile  
• Fluency in English, both written and verbal.