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  • Posted: Mar 3, 2023
    Deadline: Not specified
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    iFitness Center Ltd commenced operations in May 2015 providing best-in-class fitness services in Lagos, Nigeria. At iFitness, we don’t only push you towards your fitness goals; you wake up each day "looking good & feeling good”. If we are to advise you; our Rule 1 is: Don’t Join a boring gym! We’ll not only engage you with ...
    Read more about this company

     

    Area Operations Manager (AOM)

    Nature & Scope of Position: Oversee the operational efficiency of 3 to 5 branches.

    Key Responsibility:

    • Ensure area operations are carried on in an appropriate, cost-effective, and efficient manner.
    • Improve operational management systems, processes, and best practices.
    • Ensures area processes remain legally compliant.
    • Formulate and execute area operational objectives.
    • Examine financial data and use them to improve profitability.
    • Ensure all targets of the area/region are met.
    • Perform quality controls and monitoring activities.
    • Supervise and mentor staff

    Qualification & Experience:

    • BSc/HND or MSC/MBA in any social science or equivalent course.
    • Minimum of 7 years in Operations/Sale Customer Service, preferably in the following sectors: Hospitality and Insurance
    • At least 7 years leading teams.
    • Experience in leading high end retail businesses (added advantage)
    • Proven track record of achieving operational efficiency.
    • Exceptional customer service & Problem-solving skills.
    • Excellent interpersonal communication skills, both verbal and written
    • Ability to manage a cluster of branch facilities, in relation to the organization’s look and feel standard.
    • Excellent interpersonal skills. Ability to positively engage customers and implement directives/policies/processes as expected by management. Coupled with the ability to galvanize the branch team and ensure compliance with policies and procedures.
    • Strong analytical and problem-solving skills. Ability to quickly escalate/resolve problems that may affect branch operations or create poor customer experience.

    Skill Requirements:

    • Executive Presence- Poise, Professional Etiquette, Public Speaking, Confidence & Assertiveness,
    • Excellent Customer Service
    • Team Management & Leadership
    • Problem Solving - Conflict & Confrontation Management
    • Negotiation
    • Ownership Mindset – Owner/Operator Mentality
    • Financial Acumen: the ability to understand and interpret financial statements and ratios.
    • Coaching Skills: Ability to grow and manage people.
    • Managing Up: the ability to have tough conversations with management and hold people accountable.

    Annual Gross

    • N9.6 million
       

    Method of Application

    Qualified candidates can send CVs to recruitment@ifitnesscentre.com (using the role title as the subject of the mail)

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