Area Operations Manager (AOM) at Ifitness Center Ltd

Nature & Scope of Position: Oversee the operational efficiency of 3 to 5 branches.

Key Responsibility:

• Ensure area operations are carried on in an appropriate, cost-effective, and efficient manner.
• Improve operational management systems, processes, and best practices.
• Ensures area processes remain legally compliant.
• Formulate and execute area operational objectives.
• Examine financial data and use them to improve profitability.
• Ensure all targets of the area/region are met.
• Perform quality controls and monitoring activities.
• Supervise and mentor staff

Qualification & Experience:

• BSc/HND or MSC/MBA in any social science or equivalent course.
• Minimum of 7 years in Operations/Sale Customer Service, preferably in the following sectors: Hospitality and Insurance
• At least 7 years leading teams.
• Experience in leading high end retail businesses (added advantage)
• Proven track record of achieving operational efficiency.
• Exceptional customer service & Problem-solving skills.
• Excellent interpersonal communication skills, both verbal and written
• Ability to manage a cluster of branch facilities, in relation to the organization’s look and feel standard.
• Excellent interpersonal skills. Ability to positively engage customers and implement directives/policies/processes as expected by management. Coupled with the ability to galvanize the branch team and ensure compliance with policies and procedures.
• Strong analytical and problem-solving skills. Ability to quickly escalate/resolve problems that may affect branch operations or create poor customer experience.

Skill Requirements:

• Executive Presence- Poise, Professional Etiquette, Public Speaking, Confidence & Assertiveness,
• Excellent Customer Service
• Team Management & Leadership
• Problem Solving - Conflict & Confrontation Management
• Negotiation
• Ownership Mindset – Owner/Operator Mentality
• Financial Acumen: the ability to understand and interpret financial statements and ratios.
• Coaching Skills: Ability to grow and manage people.
• Managing Up: the ability to have tough conversations with management and hold people accountable.

Annual Gross

• N9.6 million