Arcsight Software Support Engineer Level 2 at Tek Experts

We are hiring a Level 2 Software Support Engineer to support Micro Focus ArcSight.ArcSight provides big data security analytics and intelligence software for security information and event management (SIEM) and log management solutions. ArcSight is designed to help customers identify and prioritize security threats, organize and track incident response activities, and simplify audit and compliance activities. 

A career in tech. Work with the biggest and best names in technology

We are looking for teammates who want to be part of the tech movement. People who want to progress their career now and gain experience for tomorrow. We celebrate diversity in every way. In fact, it’s the reason we’ve grown so fast. If you like being part of a global team, are passionate about technology and creative problem solving, and want to leave a mark bigger than yourself, we should talk. 

Responsibilities
This role will:

• Take cases supporting customers software support issues
• Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels
• Present a positive, effective and flexible contribution to achieving team targets and objectives
• Collaborate with other team members to provide high-quality support
• Ensure constant self-development using day to day work, web-based training, and any other available tools

Qualifications
In this role:

• 1-2 years experience in technical support
• Knowledge of programming languages, networking, databases or UIs.
• Experience in customer service is a must. PC experience - comfortable working with Windows/Linux operating systems and Microsoft Office Suite
• Interest or exposure to software development and support
• Bachelors degree or equivalent technical certifications
• Demonstrated excellence in teamwork, collaboration, and knowledge sharing
• Customer orientated, motivated to take charge of both customer engagement and problem
• Fluent in English