Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jan 10, 2022
    Deadline: Mar 31, 2022
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve. By delivering unrivaled levels of business and IT support, we make sure nothing gets in the way of our clie...
    Read more about this company

     

    Arcsight Software Support Engineer Level 2

    We are hiring a Level 2 Software Support Engineer to support Micro Focus ArcSight.ArcSight provides big data security analytics and intelligence software for security information and event management (SIEM) and log management solutions. ArcSight is designed to help customers identify and prioritize security threats, organize and track incident response activities, and simplify audit and compliance activities. 

    A career in tech. Work with the biggest and best names in technology

    We are looking for teammates who want to be part of the tech movement. People who want to progress their career now and gain experience for tomorrow. We celebrate diversity in every way. In fact, it’s the reason we’ve grown so fast. If you like being part of a global team, are passionate about technology and creative problem solving, and want to leave a mark bigger than yourself, we should talk. 

    Responsibilities
    This role will:

    • Take cases supporting customers software support issues
    • Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels
    • Present a positive, effective and flexible contribution to achieving team targets and objectives
    • Collaborate with other team members to provide high-quality support
    • Ensure constant self-development using day to day work, web-based training, and any other available tools

    Qualifications
    In this role:

    • 1-2 years experience in technical support
    • Knowledge of programming languages, networking, databases or UIs.
    • Experience in customer service is a must. PC experience - comfortable working with Windows/Linux operating systems and Microsoft Office Suite
    • Interest or exposure to software development and support
    • Bachelors degree or equivalent technical certifications
    • Demonstrated excellence in teamwork, collaboration, and knowledge sharing
    • Customer orientated, motivated to take charge of both customer engagement and problem
    • Fluent in English

    Method of Application

    Interested and qualified? Go to Tek Experts on careers.tek-experts.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Tek Experts Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail