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WAYA is a multi-purpose messaging, social media and mobile payment developed by WAYA Multi-link Limited in November 2018. WAYAApp is designed to ease the problems of transactions in Nigeria. We are committed to providing a cashless and secured mobile application that assist businesses, individuals and non-profit organizations in operating sustainably around the world at large.
Ensure IT application availability as well as performance
Provide support within the Incident Management process (e.g. trouble shooting)
Provide support within the Problem Management process (e.g. root cause analysis)
Coordinate and discuss special technical requests with internal and external IT service providers
Ensure a SaaS and IaaS based enterprise IT-Platform availability 24/7 as well as the application performance
Take care on the Access Management process
Contribute to the Knowledge, Release and Configuration Management processes
Perform Escalation Management on a technical level
Define and ensure backup and restore plus disaster recovery scenarios
Configure and install enterprise IT applications
Coordinate special technical requests with IT service providers
Contribute to implementation of IT application architecture
implement data integration and mapping concepts
Using ICT tools to integrate and implement hardware and software solutions across an organization or its different components
Handling a broad range of software and other programming tasks to ensure that their systems integrations are functional.
Implementing ICT system best practices in their organization for the sake of legal and ethical policies for integration
Defining integration strategies and methods and then planning them in accordance with established deadlines and time schedules
Creating and providing technical documentation that explains upcoming or existing integrations to non-technical individuals
prepare data extracts and apply data transformations
support migration concept from legacy applications
analyse database extracts and (OS) logfiles to further improve system stability and performance
Contribute to accurate and up-to-date quality and end-user documentation
Assist during internal and external audits
Requirement
Minimum of 3 years of experiences in financial operational IT Support especially in Incident and Problem Management
Hands on experience with web-based and cloud applications
Required IT know-how:
Microsoft .NET
Windows Server
Microsoft SQL Server
Internet Information Services
Common network architecture (DNS, Active Directory integration)
Cybersecurity aspects
Superior verbal and written communication skills with an emphasis on multicultural sensitivity
Critical thinking and analysis skills with respect to varying business processes and requirements as they relate to a larger picture
Strong teamwork skills
Structured, proactive, and self-directed work style
Fluent in English
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