Application and Integration Support Engineer at Waya Multilink

• Ensure IT application availability as well as performance  

• Provide support within the Incident Management process (e.g. trouble shooting) 

• Provide support within the Problem Management process (e.g. root cause analysis) 

• Coordinate and discuss special technical requests with internal and external IT service providers 

• Ensure a SaaS and IaaS based enterprise IT-Platform availability 24/7 as well as the application performance 

• Take care on the Access Management process 

• Contribute to the Knowledge, Release and Configuration Management processes 

• Perform Escalation Management on a technical level 

• Define and ensure backup and restore plus disaster recovery scenarios 

• Configure and install enterprise IT applications 

• Coordinate special technical requests with IT service providers 

• Contribute to implementation of IT application architecture  

• implement data integration and mapping concepts 

• Using ICT tools to integrate and implement hardware and software solutions across an organization or its different components 

• Handling a broad range of software and other programming tasks to ensure that their systems integrations are functional. 

• Implementing ICT system best practices in their organization for the sake of legal and ethical policies for integration 

• Defining integration strategies and methods and then planning them in accordance with established deadlines and time schedules 

• Creating and providing technical documentation that explains upcoming or existing integrations to non-technical individuals 

• prepare data extracts and apply data transformations 

• support migration concept from legacy applications 

• analyse database extracts and (OS) logfiles to further improve system stability and performance 

• Contribute to accurate and up-to-date quality and end-user documentation 

• Assist during internal and external audits 

Requirement  

• Minimum of 3 years of experiences in financial operational IT Support especially in Incident and Problem Management 

• Hands on experience with web-based and cloud applications 

• Required IT know-how: 

• Microsoft .NET 

• Windows Server 

• Microsoft SQL Server 

• Internet Information Services 

• Common network architecture (DNS, Active Directory integration) 

• Cybersecurity aspects 

• Superior verbal and written communication skills with an emphasis on multicultural sensitivity 

• Critical thinking and analysis skills with respect to varying business processes and requirements as they relate to a larger picture 

• Strong teamwork skills 

• Structured, proactive, and self-directed work style 

• Fluent in English