Analyst- Wholesale Roaming at MTN Nigeria

Mission:

• Responsible for coordinating day to day wholesale roaming and IDD activities and interface with cross functional units.
• Assist in monitoring the implementation of all roaming agreements and ensure roaming issues are resolved within agreed timelines.

Description:

• Acts as primary point of contact for daily operational issues.
• Acts as primary point of contact to/for international roaming partners regarding to contractual or escalation issue.
• Continuously monitors and handle incidents related to wholesale roaming operations (RAP files, fraud events, customer complaints).
• Ensure commercial launch of roaming in line with agreed date of Roaming Partnership.
• Coordinate roaming testing by roaming hubs, partner networks and follow up issuance and receipt of TCC and CLL.
• Carry out inventory of Roaming Test SIMs and roaming document updates.
• Execute the SIM Card exchange process between MTN and its roaming partners/Hubs.
• Interpret roaming contract as negotiated and prepared by the Roaming Hub.
• Support internal customers and provide solutions to improve roaming experience.
• Draw up safeguards to ensure tariff application and TAPIN and TAPOUT are as contracted via standard AA.14 or via bilateral DIOT agreements.
• Coordinate external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales.

Education:

• First degree in any related discipline 
• Fluent in English 

Experience:

3 -7 years’ experience in an area of specialization; with experience working with others

• Experience working in a medium-sized organization 
• Experience  on international roaming
• Experience in reviewing records. E.g. Auditing, record vetting etc.
• Business or financial awareness on roaming and International monetary exchange.
• Experience in customer relations/communications