Analyst, Subsidiaries MIS & 3rd Party Application Support at First Bank

Job Identification: 330
Location: Head Office, Lagos

Job Description

• Conduct proactive monitoring, operation and maintenance of applications to support business operations and ensure compliance to relevant regulatory and industry standards
• Provide technical direction in requirement definition, planning, coordination and implementation of applications
• Ensure prompt and effective delivery of applications to users
• Assist with application configurations and problem and incident management to ensure IT service continuity and supply
• Provide support to all applications in production environment
• Conduct event, fault and performance management
• Contribute to routine application analysis, and evaluation on resource requirements necessary to maintain and/or expand service levels
• Ensure all application issues are resolved and documented
• Fulfil service requests and perform routine maintenance and support activities
• Liaise with application vendors and local representatives for support and issues resolution
• Assist in the preparation and documentation of processes and procedures for effective applications support and management
• Ensure that new patches are tested and deployed in accordance with industry best practice
• Escalate and track resolution of users’ issues arising from application usage to the appropriate vendors
• Ensure that changes based on requests for change are well documented while applying change control procedures.
• Identify trends of technical issues and their root cause and work with the application OEM to provide permanent resolution.
• Monitor and ensure that issues logged against the team are promptly resolved and updated on the service request platform
• Perform other duties as may be assigned by the  Team Lead, SSA Payments & 3rd Party App Support.

Job Requirements
Education:

• Minimum of a First Degree or its equivalent in an IT related discipline.

Experience:

• 2 Years Post NYSC cognate experience.