Airport Service Executive at Skyway Aviation Handling Company Limited (SAHCOL)

Main Accountabilities

• Delivering the highest level of Customer Service at all customer touch points. 
• Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge. 
• Supervising service partners’ activities for the smooth acceptance of passengers. 
• Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc. 
• Checking entry requirements (visas, residence permits) are met. 
• Performing pre- and post-flight administration duties. 
• Handling baggage claims. 
• Ensuring compliance with  established standard operating procedures.
• Perform any other duties assigned.

Requirements

• HND / BSc Degree in Business Administration or related field.
• Proficiency in Microsoft office.
• Excellent customer service skills.
• Appropriate Trainings in various Airport Operations Fields.
• 2 years work experience in relevant field.