Airfayre GSA Manager (SAA) at ALML Group

Role Purpose                 

The succeful candidate will be responsible for planning and managing the operation and expansion of SAA’s GSA airline business in Nigeria to ensure achievement of market share, revenue & contribution targets through dynamic management & representation of SAA airline.

GSA Manager Responsibilities:

• Implement the business strategy and related policies for the GSA department, whilst ensuring maximum profitability and productivity.
• Liaise with the Country Manager/Sales & Marketing to develop, manage and implement their sales and marketing plan in line with SAA's overall strategy.
• Monitor and be aware of all changing market situations, and continuously adapt the business strategy to meet the environmental conditions and challenges of the future.
• Track competitor activity and recommend changes in processes, systems, strategy for business growth to address these needs.
• Manage operations of the GSA SAA Airlines across Nigeria to ensure that the sales targets are met.
• Train, motivate and develop the staff to ensure efficient achievement of the departmental objectives and increasing profitability.
• Manage the overall annual budget for SAA with respect to sales, manpower and overall costs.
• Identify the profitability for SAA Airline, and work to maximise overall profitability of the department.
• Continuously seek improvements in business processes, systems and technology in order to ensure that business targets are achieved in the most productive manner.
• Maintain a constant proactive approach with external relationships, namely GSA relationships, and maintain an up to date view of contractual obligations and status.
• Ensure timely distribution of information to stake holders: Country Manager, Sales and Marketing department, relevant line departments and Key Account Managers in case of any changes in policy, procedures and products, which may affect SLAs.

GSA Manager Requirements:       

•  Degree or honours in a Business related discipline
• 8 years experience at a senior management capacity in the travel industry and /or  expertise as a GSA Manager
• Experience in Contract Management as a General Sales Agent in the Passenger and Cargo handling
• Knowledge of IATA regulations, airline, policies and procedures together with documentation and accounting requirements.
• Strong Airline Commercial expertise focus on Commercial Planning and Airline Sales and Marketing techniques
• Familiarity with the Nigerian, West Africa travel business environment with the understanding of customer needs and supplier capability.
• Excellent communication, inter-personal skills and diplomacy