Agent Network Manager at Payzeep

Job Summary

• The Agent Network Manager will be a driving force behind Payzeep's ambitious agent empowerment program.
• This role is responsible for recruiting, onboarding, training, and managing a network of agents across Nigeria.
• You will proactively seek partnerships with government empowerment initiatives, NGOs, and community organizations to identify and empower unemployed youth, particularly those in underserved areas.

Key Responsibilities
Agent Recruitment and Onboarding:

• Develop and execute a comprehensive agent recruitment strategy, targeting unemployed youth and leveraging various channels (online platforms, community outreach, referrals, etc.).
• Collaborate with government agencies, NGOs, and community organizations running empowerment programs to source potential agents.
• Design and implement a smooth onboarding process, including background checks, KYC verification, and agent training on Payzeep's platform and services.

Agent Training and Support:

• Provide ongoing training and support to agents on product knowledge, customer service, sales techniques, and compliance requirements.
• Develop training materials and conduct workshops to enhance agent skills and performance.
• Establish a support system to address agent queries and challenges promptly.

Performance Management and Monitoring:

• Set performance targets for agents and monitor their progress regularly.
• Analyze agent performance data to identify areas for improvement and provide constructive feedback.
• Implement incentive programs and reward systems to motivate agents and drive productivity.

Partnership Development:

• Identify and build strategic partnerships with government ministries (e.g., Ministry of Youth and Sports Development), state government empowerment programs, NGOs focused on youth development, and other relevant organizations.
• Negotiate partnership agreements and collaborate on joint initiatives to expand Payzeep's agent network and reach.

Compliance and Risk Management:

• Ensure agents adhere to all regulatory requirements and Payzeep's internal policies.
• Conduct regular audits and risk assessments to mitigate potential fraud and operational risks.
• Stay updated on industry best practices and regulatory changes related to agency banking.

Key Performance Indicators (KPIs)

• Number of agents recruited and activated
• Agent retention rate
• Agent transaction volume and value
• Agent network growth
• Customer satisfaction with agent services
• Number of partnerships established
• Compliance adherence rate

Qualifications

• Bachelor's Degree in Business Administration, Social Sciences, or a related field.
• 3+ years of experience in agent network management, microfinance, or community development.
• Proven track record in recruiting, training, and managing a network of agents or distributors.
• Strong understanding of the Nigerian financial inclusion landscape and government empowerment initiatives.
• Excellent communication, interpersonal, and presentation skills.
• Strong organizational, problem-solving, and leadership abilities.
• Passionate about social impact and empowering unemployed youth.

Benefits

• Competitive salary and benefits package.
• Be part of a mission-driven fintech startup making a difference in Nigeria.
• Contribute to Payzeep's vision of financial inclusion and youth empowerment.
• Opportunities for professional growth and development.