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  • Posted: Nov 16, 2022
    Deadline: Nov 18, 2022
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    Established in 2007, Accion Microfinance Bank has a mission, "To economically empower micro-entrepreneurs and low-income earners by providing financial services in a sustainable, ethical and profitable manner.” The bank has an extensive branch network where customers have easy access to various products and services that include savings, loans, micro-i...
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    Agent Network Growth Manager

    Description

    Job Responsibilities

    • Research and analyse the market to identify mutually beneficial partnership opportunities/ collaborations and develop strategies for execution
    • Management of the quality of the Agent Network
    • Ensure KYC, AML and CFT processes are in place and followed by all Agent Network Supervisors across Nigeria.
    • Ensure the agent call center is operating effectively and operating within agreed performance metrics.
    • Assist the relevant staff with sales functions
    • Delivery of high quality stakeholder communications and reporting concerning the performance of the agent network.
    • Liaise with agent network partner organization for network expansion across the country
    • Understand Nigeria’s financial, mobile and electronic payment regulatory regimes and underlying principles
    • Meet deadlines set on the project plan and roll-out plan
    • Regularly travel to branch locations across the country to assess and monitor the agent network.
    • Liaise with marketing and operations functions of the Bank to conduct customer satisfaction surveys
    • Ensure a target percentage 17% of Accion’s customers are served by agents
    • Ensure agents are signed up for pilot run and full deployment in 6 branches
    • Drive and/or Support, the creation of a profitable, sustainable agency banking network nationwide
    • Manage all aspects of recruitment and performance monitoring of 3rd party agent recruiters
    • Manage all aspects of ongoing projects related to the Agent Network initiative
    • Building strategic partnerships with FMCGs, Associations, and Retail Chains to identify and recruit ideal super-agents
    • Supervising regional and Branch-level Agent Network support staff to ensure quality service delivery to agents and financial targets are met
    • Periodically recommend improvement of our agent management framework, go-to-market strategy, manuals and interfaces through use and feedback
    • Ensure product awareness among staff, customers/agents & potential customers of the Bank
    • Extract insights from field data, challenges, competitor intelligence and any customer/agent to continuously drive improvements in the agency network
    • Knowledge transfer to Branch Agent supervisors

    Required Skill, Experience & Knowledge:

    • Knowledge of Agent Banking Industry wide
    • Experience with agency distribution model in financial services or other relevant sector such as FMCG or Telco
    • Knowledge of the banks operating environment and business strategy
    • Understand how savings and micro credit administration works within and outside the Bank
    • Importance of impact finance in the unbanked segment of the population
    • Understand Accion MfB’s market penetration and expansion 

    Method of Application

    Interested and qualified? Go to ACCION Microfinance Bank on accionmfb.xceed365.com to apply

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