Agent Network Growth Manager at ACCION Microfinance Bank

Description

Job Responsibilities

• Research and analyse the market to identify mutually beneficial partnership opportunities/ collaborations and develop strategies for execution
• Management of the quality of the Agent Network
• Ensure KYC, AML and CFT processes are in place and followed by all Agent Network Supervisors across Nigeria.
• Ensure the agent call center is operating effectively and operating within agreed performance metrics.
• Assist the relevant staff with sales functions
• Delivery of high quality stakeholder communications and reporting concerning the performance of the agent network.
• Liaise with agent network partner organization for network expansion across the country
• Understand Nigeria’s financial, mobile and electronic payment regulatory regimes and underlying principles
• Meet deadlines set on the project plan and roll-out plan
• Regularly travel to branch locations across the country to assess and monitor the agent network.
• Liaise with marketing and operations functions of the Bank to conduct customer satisfaction surveys
• Ensure a target percentage 17% of Accion’s customers are served by agents
• Ensure agents are signed up for pilot run and full deployment in 6 branches
• Drive and/or Support, the creation of a profitable, sustainable agency banking network nationwide
• Manage all aspects of recruitment and performance monitoring of 3rd party agent recruiters
• Manage all aspects of ongoing projects related to the Agent Network initiative
• Building strategic partnerships with FMCGs, Associations, and Retail Chains to identify and recruit ideal super-agents
• Supervising regional and Branch-level Agent Network support staff to ensure quality service delivery to agents and financial targets are met
• Periodically recommend improvement of our agent management framework, go-to-market strategy, manuals and interfaces through use and feedback
• Ensure product awareness among staff, customers/agents & potential customers of the Bank
• Extract insights from field data, challenges, competitor intelligence and any customer/agent to continuously drive improvements in the agency network
• Knowledge transfer to Branch Agent supervisors

Required Skill, Experience & Knowledge:

• Knowledge of Agent Banking Industry wide
• Experience with agency distribution model in financial services or other relevant sector such as FMCG or Telco
• Knowledge of the banks operating environment and business strategy
• Understand how savings and micro credit administration works within and outside the Bank
• Importance of impact finance in the unbanked segment of the population
• Understand Accion MfB’s market penetration and expansion