Latest Recruitment at ACCION Microfinance Bank

Description

Job Responsibilities

• Research and analyse the market to identify mutually beneficial partnership opportunities/ collaborations and develop strategies for execution
• Management of the quality of the Agent Network
• Ensure KYC, AML and CFT processes are in place and followed by all Agent Network Supervisors across Nigeria.
• Ensure the agent call center is operating effectively and operating within agreed performance metrics.
• Assist the relevant staff with sales functions
• Delivery of high quality stakeholder communications and reporting concerning the performance of the agent network.
• Liaise with agent network partner organization for network expansion across the country
• Understand Nigeria’s financial, mobile and electronic payment regulatory regimes and underlying principles
• Meet deadlines set on the project plan and roll-out plan
• Regularly travel to branch locations across the country to assess and monitor the agent network.
• Liaise with marketing and operations functions of the Bank to conduct customer satisfaction surveys
• Ensure a target percentage 17% of Accion’s customers are served by agents
• Ensure agents are signed up for pilot run and full deployment in 6 branches
• Drive and/or Support, the creation of a profitable, sustainable agency banking network nationwide
• Manage all aspects of recruitment and performance monitoring of 3rd party agent recruiters
• Manage all aspects of ongoing projects related to the Agent Network initiative
• Building strategic partnerships with FMCGs, Associations, and Retail Chains to identify and recruit ideal super-agents
• Supervising regional and Branch-level Agent Network support staff to ensure quality service delivery to agents and financial targets are met
• Periodically recommend improvement of our agent management framework, go-to-market strategy, manuals and interfaces through use and feedback
• Ensure product awareness among staff, customers/agents & potential customers of the Bank
• Extract insights from field data, challenges, competitor intelligence and any customer/agent to continuously drive improvements in the agency network
• Knowledge transfer to Branch Agent supervisors

Required Skill, Experience & Knowledge:

• Knowledge of Agent Banking Industry wide
• Experience with agency distribution model in financial services or other relevant sector such as FMCG or Telco
• Knowledge of the banks operating environment and business strategy
• Understand how savings and micro credit administration works within and outside the Bank
• Importance of impact finance in the unbanked segment of the population
• Understand Accion MfB’s market penetration and expansion 

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Job Objective:

Manages and oversees all aspects of the bank’s projects as may be assigned to ensure it is completed on-time, per budget and within quality standard. Has responsibility for managing scope, cost, schedule, internal stakeholders and external vendors, and contractual deliverables. Prepares reports (status update, portfolio etc.) regarding status of projects.

Essential Responsibilities:

• Business Requirement Analysis and Interpretation
• Translation of all business requirement to technical application (especially T24)
• Develop detailed project plan to monitor and track progress
• Ensure organizational process alignment
• Coordinate internal resources and third parties/vendors for the execution of projects
• Ensure that all projects are delivered on-time, within scope and budget
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
• Measure project performance using appropriate tools and techniques
• Manage the relationship with the client and all stakeholders
• Perform project risk management to minimize project risks
• Create and maintain comprehensive project documentation
• Prepare regular project reports, status updates etc.
• Track project performance, specifically to analyze the successful completion of short and long-term goals
• Meet budgetary objectives & make adjustments to project constraints based on financial analysis
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Perform other related duties as assigned

Essential Skills, Experiences and Qualifications:

• Three to Five years’ cognate project management and Business Analyst experience in IT related field
• Comprehensive knowledge of the T24 Core Banking Application
• Minimum of a first degree in Project Management, Technology or any related discipline
• Relevant professional certification(s) such as Project Management Professional (PMP) or Prince 2 and/or a second degree are added advantages
• Excellent client-facing skills, emotional intelligence and objective in approach
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multitasking skills
• Strong working knowledge of Microsoft Office package