Aftersales Manager at Lontor Nigeria

JOB DESCRIPTION

• Train, motivate, and lead after sales teams to achieve set objectives and targets
• Maintain contact with clients to obtain customer feedback regarding product/service quality
• Assist clients in resolving issues and complaints concerning purchased products or services
• Build and establish good work relationship with clients to facilitate increased patronage and revenue
• Monitor contract details to notify clients of pending expiration and help process renewal
• Organize promotional and marketing campaigns to create awareness and product publicity
• Supervise the operations of after sales teams to ensure set targets are met
• Develop and implement strategies effective for ensuring a satisfied clientele and increased returns
• Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance
• Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards
• Develop and optimize support and service processes, tools, and systems
• Conduct price and contract negotiations with clients to establish contract details and attain profit margin
• Oversee all post-sales services provided to clients to ensure customer satisfaction
• Maintain an up-to-date knowledge of job operations by conducting research and participating in educational programs
• Provide periodic reports to management on all after sales activities
• Ensure compliance with all general and company policies when carrying out job duties.