Administrator (Sales) at 21 Search Ltd

Job Purpose: To support the entire Sales team, Sales Coordinators and partners by administering the Sales information system, developing key growth strategies and provide all other administration services for the Sales department and staff.

Scope: The key objective of the Sales department is to achieve Sales targets at the appropriate rates/prices. In this the HoS has to closely cooperate and assist the JV partners in all the supporting activities ensuring at all times that a professional and corporate image of JV companies brands are maintained along all the process.

Key Responsibilities:

• Interface and integrate with the JV Sales and Marketing departments to achieve the JV Sales goals.
• Supporting the JV sales partners on the sales process.
• Provide support to the JV sales partners in understanding the product and closing potential sales leads.
• Provide full visibility into the sales pipeline at every stage of development.
• Verify and approve on the ERP (system software) for the documents related to sales (ie Letter of Offers, Sale agreements and Lease agreements).
• Establish and foster excellent relationships with all customers.
• Cultivate lasting relationships with customers to grow customer loyalty.
• Communicate and make decisions on slow paying / defaulting clients.
• Identify and solve and find solutions to Client issues strategically.
• Vigorously assist the sales team on collections from clients.
• Work collaboratively across teams - including Marketing, Operations, and Finance and provide support.
• Work closely with the JV legal team to generate Client's documents and answer any legal questions or queries that clients might have.
• Develop monthly Sales reports.
• Verify clients statements and release units for handover.
• Lead and motivate staff to improve customer service with Clients.
• Work collaboratively with the sales team and fosters a culture of continuous process improvement and quality.
• Ensure a Client’s smooth process from closure of sales to the property handover.
• Promoting and growing JV companies' brands and product quality.

Skills and Qualifications

• 2 years experience in Sales, Marketing or Business Administration having worked with a reputable estate management company.
• Degree in Sales, Marketing, Finance, Business Administration, Real Estate or a relatable field.
• Knowledge in ISO 9001:2018 will be an added advantage
• Working knowledge of Financial and legal documentation and requirements in Real Estate administration.
• Proficiency in Spreadsheets software such as Microsoft Excel or Google Sheets.
• Customer Service and excellent communication skills.

Key Attributes:

• Act with Integrity
• Represent the organisation in an honest, ethical and professional way and encourage others to do so,
• Set an example for others to follow and identify and explain ethical issues,
• Demonstrate professionalism to support a culture of integrity within the team/unit, Act to prevent and report misconduct, illegal and inappropriate behaviour.

Service

• Support a culture of quality service in the Organisation,
• Demonstrate a thorough knowledge of stores procedures,
• Identify and respond quickly to operations needs,
• Consider requirements and develop solutions to meet ends

Deliver results

• Take the initiative to innovate,
• Seek and apply specialist advice when required.
• Ability to communicate effectively both orally and in writing.
• Good at multi-tasking.
• Good planning and organisational skills.