Administrative Officer at Museum of West African Art

Job Overview

The Museum of West African Art (MOWAA) is an independent non-profit organisation in Nigeria set up to drive research and execute high-value cultural, arts and heritage initiatives in West Africa. A critical part of our mission is to conserve and make accessible a collection of art and antiquities for the education, enjoyment and wellbeing of visitors locally and from around the world – connecting West Africa’s ancient heritage to its thriving contemporary arts and culture.

We are seeking a highly organized and detail-oriented professional with a passion for ensuring seamless front office and administrative operations in a dynamic cultural environment. The Admin Officer will be responsible for managing the front desk, coordinating visitor relations, providing executive support, and overseeing general administrative functions to ensure the museum’s smooth daily operations. This position requires strong organizational skills, professionalism, and excellent interpersonal abilities to engage effectively with guests, staff, and external stakeholders.

Key Responsibilities

Front Office Management

• Serve as the first point of contact for visitors, ensuring a warm and professional reception.
• Manage the front desk, including handling phone calls, emails, and inquiries.
• Maintain visitor logs and ensure proper check-in and security procedures.

Guest & Visitor Relations

• Provide information about museum exhibitions, events, and facilities.
• Assist with visitor inquiries and ensure a positive guest experience.
• Coordinate guided tours, VIP visits, and special guest arrangements.

Executive Support

• Provide administrative assistance to senior management, including scheduling meetings and managing calendars.
• Prepare reports, presentations, and correspondence as required.

General Administrative Support

• Maintain office supplies inventory and ensure the smooth running of administrative processes.
• Assist with document management, filing, and record-keeping.
• Coordinate office maintenance, liaising with vendors and service providers.
• Support internal communications and assist in organizing museum events and meetings.

Key Qualifications

• A bachelor’s or postgraduate degree in Business Administration, Office Management, or a related field.
• Minimum of 5 years of experience in administrative or front office roles, preferably in a cultural institution, hospitality, or corporate setting.
• Strong interpersonal and communication skills, with a professional and welcoming demeanor.
• Excellent organizational and multitasking abilities, with keen attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to handle confidential information with discretion.
• Customer service-oriented mindset with problem-solving skills.
• Familiarity with museum operations or the arts and culture sector is an advantage.

Terms and Conditions

• Duty Station: Benin City, Nigeria
• Contract Duration: Indefinite, subject to performance
• Compensation & Benefits: Highly Competitive, subject to credentials
• Who Can Apply: We strongly encourage applications from candidates based in Benin City, Nigeria.