Admin / Customer Support Officer at Royal Resource Management (RRM)

About the Role

• We are seeking a highly organized, professional, and customer-focused Admin / Customer Support Officer to join our real estate team in Abuja.
• The ideal candidate will serve as the first point of contact for clients, provide excellent customer service, manage daily administrative tasks, and ensure smooth office operations.
• If you are proactive, detail-oriented, and enjoy working in a fast-paced environment, we'd love to hear from you.

Key Responsibilities

• Welcome and attend to clients and visitors professionally.
• Respond to customer enquiries via phone, email, WhatsApp, and social media.
• Maintain accurate client records and update the CRM/database.
• Schedule appointments, meetings, and property inspections.
• Provide administrative support to the sales and operations teams.
• Prepare reports, correspondence, and other office documents.
• Manage office files and ensure proper record keeping.
• Follow up with prospective and existing clients to ensure excellent customer experience.
• Coordinate office supplies and assist with general office administration.
• Handle customer complaints professionally and escalate issues when necessary.

Requirements

• Bachelor's Degree or HND in Business Administration, Mass Communication, Office Management, or a related field.
• Minimum of 2 years' experience in an administrative or customer support role.
• Experience in the real estate industry is an added advantage.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
• Good knowledge of Google Workspace is an added advantage.
• Strong customer service and interpersonal skills.
• Professional appearance and positive attitude.
• Ability to multitask and work under minimal supervision.

Benefits

• Salary: N150,000 per month.
• Professional and supportive work environment.
• Opportunities for career growth and development.
• Performance-based incentives where applicable.