Activities Coordinator at Phillips Consulting

Essential Functions

• Observes and patrols pool and enforces safety regulations.
• Assists swimmers from water when in danger.
• Provide excellent service consistent with the resort's brand standards.
• Greet all guests upon arrival, distribute towels, offer assistance with seating, and delivering consistent guest service, exceeding guest expectations, and providing all other supporting services..
• Knowledgeable of pool facility such as length and depth of all pool, how many laps it takes to make complete a mile in meters and feet etc.
• Pool hours of operation, location of facilities, and emergency procedure for rescue. Ensuring the locking and unlocking of the pool area daily between opertaing times (with someone competently assigned to do so when off duty).
• Knowledgeable of resort facilities and services to answer guest inquiries.
• Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure the guests satisfaction.
• Identify and report defects throughout the recreational areas, notify the Resident Manager of hazards, injuries, equipment or processes that negatively affect the operations.
• Ensure the recreational areas are clean at all times and report any maintenance issues to the maintenance department.
• Knowledge of the principles and practices of resuscitation, first aide, and CPR/PR techniques.
• Knowledge of safety hazards and necessary safety precautions sufficient to be able to establish a safe work environment for self and others.
• Knowledge of recreational equipment sufficient to be able to perform minor maintenance work on the equipment.
• Responsible for maintaining cleanliness of facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, towels, cleaning signs, etcetera.
• Facilitate and maintain consistent pool safety programs, training, and documentation to ensure the overall safety of guests in the pool area.
• Work closely with other departments that are essential to ensuring a positive guest experience.
• Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements.

Education / Professional Experience

• Senior School Certificate to a Degree, certification in water safety management required and fitness qualifications preferred.
• Minimum of 2 years' experience in the pool safety field.
• First Aid certified.
• Must be able to swim.
• Fluent in English, a 2nd language would be a plus.