First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank ...
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Provide leadership to the acquiring dispute team; ensuring that all chargeback claims are reviewed for validity and genuineness
Oversee and ensure timely and proper response to chargeback claims raised against the bank on Arbiter, MasterCard Connect and Unified Payment platforms by other banks to minimize the bank’s exposure to financial losses from chargebacks
Guide and monitor the team on proper chargeback processing to ensure minimal errors and improve the refund-rate to customers for genuine claims.
Oversee the Acquirer Initiated Refund (AIR) as recommended by CBN
Review reversal upload files for onward credit to customers’ accounts
Identify and escalate sensitive urgent regulatory issues related to dispute resolution
Identify process improvement needs to promote efficiency.
Provide timely and usable reports to the Unit Head.
Job Requirements:
Minimum Education: B.Sc/Hnd In Any Discipline, Preferably A Numerate Discipline.
Familiarity with electronic banking products is very essential. – analytical skills and willingness to learn is key recruitment criteria.
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