Account Specialist at Bolt

About The Role

• As an Account Specialist, you'll be responsible for nurturing relationships with our Bolt Business clients, ensuring their ongoing success and satisfaction. You’ll manage a portfolio of SME/SMB accounts, identify growth opportunities, and collaborate across teams to provide tailored solutions. This is a high-impact role where communication, strategic thinking, and execution go hand-in-hand.

Main tasks and responsibilities:

• Manage a portfolio of existing Bolt Business clients to ensure retention and satisfaction.
• Respond to client queries via email, phone, and other channels in a timely manner.
• Create account plans aimed at growing volume and value, including upselling new features.
• Collaborating with the Sales team to acquire, onboard new clients, and manage existing ones.
• Work with international teams to address local client needs and issues.
• Identify and implement scalable solutions to drive portfolio growth using automation and multi-channel communication.

About you:

• You have 1+ years of experience in account management, customer success, or sales roles.
• You excel in communication, both written and verbal, and are confident interacting with a variety of stakeholders.
• You have strong relationship management skills and are highly organized in managing tasks and priorities.
• You’re a proactive problem-solver with a customer-first mindset and a sense of ownership.
• You have experience with account planning and identifying upsell opportunities based on client needs.
• You are comfortable working with international, cross-functional teams and thrive in a fast-paced environment.
• You are familiar with CRM systems (e.g., Salesforce) and automation tools - experience is a plus.
• You’re fluent in English.