Bolt is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building a ride-hailing app to connect millions of riders and drivers around the world to make travel easier, quicker and more reliable.
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We are looking for an Account Specialist to join the Bolt Food team in order to build and grow strong partnerships.
It’s an exciting once-in-a-lifetime opportunity as you would work with smart people, come up with scalable solutions to operational problems, and see the results of your work each day.
About the Role
You’ll be responsible for building lasting relationships with our partners and driving performance improvements across the Bolt Food organisation and beyond.
Your daily adventures will include:
Manage and expand relationships with existing small and medium providers and proactively identify further new business opportunities while ensuring strong operational KPIs.
Ensure that all campaigns processes are in place at a city level and proactively improve overall monthly campaign performance.
Observe market specific behaviour to identify strengths and opportunities for improvement and growth.
Creating account plans to grow volumes from existing clients.
Replying to client queries and solving their challenges.
Be both data-sensitive and sales-minded in order to prepare monthly reports from our accounts.
Work with both Partners Operations and Sales Managers to ensure that every important provider that goes online in the platform meets our quality standards.
Renegotiate the contract's conditions such as commission rates and campaign plans with restaurants on a monthly basis.
Work with cross functional departments to drive business growth (Campaigns, Restaurant Operations, Sales, Customer Service, Courier).
About You
BS Degree in Business Administration, Operations or related field.
2-3 years of experience in account management, business consultancy, business development.
Proven track record of client success and consistently achieving metrics and revenue targets.
Excellent communication & written skills in English .
You're empathic and customer oriented.
Good analytical skills.
Ability to interpret and present data to support decision-making.
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