Account Receivable Officer at LifeBank

Job Summary

• The Accounts Receivable Officer is responsible for managing billing, collections, and reconciliation of payments from hospitals, partners, and corporate clients.
• The role ensures timely revenue collection, minimizes outstanding debts, and supports operational efficiency in a fast-paced health-tech logistics environment where service delivery is time-critical.

Key Responsibilities

• Generate and issue accurate invoices for deliveries (e.g., blood, oxygen, medical supplies, logistics services)
• Track all receivables from hospitals, HMOs, NGOs, and corporate partners
• Follow up proactively on outstanding invoices to ensure timely collections
• Maintain strong relationships with hospital finance teams and key clients to resolve billing issues quickly
• Reconcile customer accounts and investigate discrepancies in billing or payments
• Post and allocate incoming payments (transfers, POS, cheques, etc.) accurately
• Prepare weekly and monthly receivables aging reports and escalate long-outstanding debts
• Collaborate with Operations and Key Account teams to validate service delivery before invoicing
• Support contract-based billing, grant-funded projects, and partner-specific invoicing requirements
• Ensure proper documentation and audit trail for all receivable transactions
• Assist in month-end closing and revenue reporting.

Key Performance Indicators (KPIs)

• Reduction in Days Sales Outstanding (DSO)
• % of overdue invoices (aging >30/60/90 days)
• Collection efficiency rate
• Invoice accuracy rate
• Turnaround time for issue resolution.

What Success Looks Like in This Role

• Payments are collected on time with minimal escalation
• Strong, professional relationships with hospital finance teams
• Clean and accurate receivables records with minimal discrepancies
• Improved cash flow to support uninterrupted medical logistics operations.

Qualifications & Requirements

• Bachelor’s Degree in Accounting, Finance, or related fields
• 3 - 5 years experience in Accounts Receivable, Credit Control, or similar roles
• Experience working with hospitals, healthcare providers, or logistics companies is an advantage
• Strong understanding of invoicing, reconciliation, and collections processes
• Proficiency in Microsoft Excel and accounting software (e.g., QuickBooks, Sage, or ERP systems)
• High attention to detail and strong organizational skills.

Preferred Skills:

• Experience handling high-volume, transaction-heavy environments
• Familiarity with healthcare billing cycles or donor-funded projects
• Strong stakeholder management and negotiation skills
• Ability to work in a fast-paced, mission-driven environment.

Key Competencies:

• Strong follow-up and persistence (collections-focused mindset)
• Relationship management (especially with hospitals and partners)
• Problem-solving and dispute resolution
• Integrity and accountability
• Ability to prioritize in a time-sensitive operational environment.