Account Manager at Klasha

About the Role

We are looking for an Account Manager who is willing to join our Sales team. The ideal candidate will be responsible for identifying target accounts to maximise revenue and profitability, building strong client relationships with key stakeholders by meeting their needs, analysing commercial opportunities, including market trends, customer needs, and competitors' products or services.

What you will be doing:

• Assist in managing client relationships by maintaining regular communication and addressing client inquiries or concerns.
• Support account managers in identifying and understanding client needs and objectives.
• Collaborate with the account management team to develop strategies for enhancing client satisfaction and retention.
• Assist in the coordination and execution of client projects, ensuring timely delivery and adherence to project goals and objectives.
• Work closely with internal teams (e.g., sales, marketing, operations) to ensure seamless project execution.
• Monitor project progress and provide regular updates to account managers and clients.
• Assist in analyzing client data and performance metrics to identify trends, insights, and areas for improvement.
• Prepare reports and presentations summarizing key findings and recommendations for the account management team.
• Support in tracking and documenting client interactions, project milestones, and deliverables.
• Provide administrative assistance, such as scheduling meetings, preparing agendas, and organizing client-related documents.
• Assist in preparing contracts, proposals, and other client-facing documents as required.
• Handle general administrative tasks to ensure the smooth operation of the account management department.

You should apply if you:

• A degree holder from any field.
• Can-do attitude and eagerness to learn.
• Organised, detail-oriented, and able to manage 30+ clients at once.
• Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision.
• Strong problem-resolution skills and proven ability to engage and interact with internal teams to resolve client issues.
• Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation.
• Comfortable using and learning software: Google Sheet, CRM, Sales enablement tools etc.
• Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success.