Head - Performance Management at Institute of Chartered Accountants of Nigeria (ICAN)

Department: People & Change Nigeria
Job type: Permanent
Closing date: 31-Jul-14
Location: Lagos
Reference Number: 130-PEO00142

Key Accountabilities
• Reviews current performance management process and makes recommendations for improvements using the balanced scorecard methodology
• Coordinates the implementation of the Staff Performance Management System, including providing training on the use of performance management tools to enable proper understanding of responsibilities, work objectives, applicable policies and procedures etc.
• Monitors and follows up with staff and various units timely setting of annual performance objectives/targets to facilitate the effective assessment and reporting on staff performance
• Facilitates the year-end staff performance review exercise, collates identifies and reports on skills gaps and training needs for each employee from the appraisal outcomes
• Reviews information on the outcomes of the year-end appraisal process and prepares timely reports for management decisions on staff recognition/promotion/rewards/training needs
• Liaises with line managers to track staff performance on a regular basis to ensure staff are properly utilised and provides advice on performance improvement interventions
• Maintains regular consultation with Heads of Departments to ensure staff transferred from one location/ department/function to another are appraised and necessary documentations are kept
• Develops and manages the Performance management system database to ensure accurate records on employee performance are maintained for easy information retrieval and access to facilitate decision making
• Co-ordinates performance feedback processes and ensures effective and constructive feedback is provided by Heads of departments/Supervisors to staff
• Initiates investigation into adverse performance to identify causes and remedial actions required for improvement
• Assists in implementing the Institute’s talent management programme and ensures alignment with the career and succession management processes

The position reports to the Director, Human Resources & Admin and is primarily responsible for driving improvements in staff utilization and productivity through effective monitoring, measurement and administration of the staff performance management system.

Skills/Competencies

• Proven knowledge of staff performance management with strong hands-on experience of staff performance management tools (such as balanced scorecard).
• Success in this role demands sound judgment, assertiveness, initiative, interpersonal, analytical and communication skills.
• Proficiency in the use of MS Office suite i.e. Word, Excel and PowerPoint and Human Resource Information Management Systems (HRIMS) and knowledge of the operations and functional roles of the various departments of the Institute

Education and Experience
• First degree in Social Science or a numerate discipline
• A post graduate degree will be an advantage
• Qualified member of any relevant professional body (e.g. ICAN, CIPM etc.)
• Minimum of Seven (7) years post professional qualification experience