Head of Operations at Empire Trust Microfinance Bank

Job Description

• Supervise and coordinate branch operations activities on a daily basis
• Maintain a highly motivated, skilled and trained workforce with operations
• Ensure that all activities and process undertaken by operations unit conform to set standards pertaining to banking policies
• Ensure technical, banking and operation policies are efficiently and appropriately achieved
• Manage centralized loan processing and account opening functions to ensure efficiency, quality and control over loan creation and completeness of Know Your Customer (KYC) / Anti-Money Laundering (AML) activities
• Vault balancing
• Central Operations – Account Services, Clearings, Payments, Cash Management and Reconciliation
• Card Operations – Account Services, Reconciliation of the Bank’s debit card activities
• Safeguard customer data and protect against fraud through management of authorization levels and access rights
• Treasury Operations – FI Transaction activity and 3rd Party Funds / Investment processing

Customer Service:

• To establish and maintain appropriate management of treasury liquidity position of the company at every point in time
• To ensure that loan account debit position is reduced to the barest minimal for reduced loan interest at the end of the month
• To coordinate instant transfers to various company bank account to meet disbursement needs

Leadership:

• Develop and manage a team of well-trained, focused and motivated Banking Services staff
• To demonstrate and /or develop a proactive “change the Bank mindset”
• To ensure deliverables of team assigned
• To perform any other duty assigned by management from time to time
• Gender:Preferably Female