Health Care I.T. Engineer at JNC International Limited

Job Purpose

To ensure the stability, integrity, and efficient operation of all Medical I.T./ I.T systems so that end users can accomplish business tasks.

Essential Duties & Responsibilities: 

• The quality delivery of all service (contracted and otherwise) within JNCI, ensuring the delivery of customer satisfaction targets.
• Implementation of PACS/RIS and other Hospital IT Related Solutions for JNCI Customers to seek profitability.
• Maintain and monitor all network, security and computer systems to meet the organization's current and future requirements
• Responsible for management, maintenance and architecture of storage, virtualised environment, servers, network devices, and productivity tools
• Monitor systems and identify performance issues proactively
• Work within strict time frames and elevate incidents within defined timeframes
• Test all changes to networks, hardware, software, and hosted applications
• Cater to doing infrastructure coordination related to design and setup activities at different stages of a project
• Resolve issues and prepare status reviews and reports
• Professionally represent the infrastructure team as a technical consultant on projects.
• Maintain the necessary project plans and documentation of all system builds and modifications
• Escalate and Pursue resolution of persistent issues or service failures through the BDM Hospital IT.

Education:

Degree in a related IT discipline with 3-5 years relevant IT experience, preferably within the health sector.

Relationship:

• Build trust and establish authentic relationships through own behaviours and actions, to enhance the relationship between I.T. and the organization.
• Acts as an effective JNCI IT spokesperson in dealing with external stakeholders (IT associations, 3rd Party Suppliers)

Innovation:

• Identify ways by which IT can add value to JNCI and its customers by provision of expertise on issues currently outside the contracted scope.
• Work with the Business Development Manager, Hospital IT to identify and define new / refine current service requirements.
• Identify and exploit any opportunities for IT to improve business efficiency and effectiveness through the delivery of projects, services and innovation.

Skills & Experience:

• Certifications in Microsoft/Cisco/ITIL an advantage.
• Experience with desktop and server operating systems i.e. Windows and Cisco Network Environment.
• Ability to conduct research into a wide range of computing issues as required.
• Solid technical background in a hosted services environment including infrastructure networks,
• hardware, software and telecommunications
• Knowledge of Microsoft Active Directory, DNS, DHCP, Group Policy and SQL Server
• Good knowledge of security as it relates to cloud based infrastructure
• Ability to identify incident trends in order to elevate incidents in accordance with standard protocols
• Able to gather relevant information systematically to troubleshoot and resolve issues
• Ability to work in a team environment
• Good analytical, problem solving and decision making skills
•  Strong virtualization experience using Hyper-V, VM Ware and Citrix Xen App.
• Experience working with NetApp, SAN storages.
• Ability to maintain good working relationships with third party service providers and vendors
• Broad knowledge of technical, developmental, application, business and current trends in IT.
• Highly mature with strong interpersonal skills
• Excellent team working skills