Operations Officer at Bridge International Academies

Operations at Bridge

The operations department is responsible for the critical performance of our entire network of academies in East Africa, including operations, marketing, personnel management, instructional delivery, expenses & payroll, parent and community relations, facilities, and more. 

About the role

The Programme Officer is responsible for supporting the Programme Manager in ensuring each academy has the proper number of teachers to teach all classes, creating and operationalizing academy personnel disciplinary policy, and coordinating teacher and Academy Manager (AM) recruiting at existing academies.

What You Will Do

• Ensure all teachers and Academy Managers have downloaded scripts for each day
• Ensure the Script Availability report is working (including conducting field tests)
• Ensure the stored procedure for mapping lessons to teachers has been programmed by the scheduler team and that schedules received are in-line with this
• Synching daily to check for availability and correctness of schedules on Smartphone and Teacher Computers
• Communicate with the scheduling team cases of missing or incorrect scripts noted or reported by academies via CRM tickets and communicate this information back to academies
• Ensure the Lesson Schedules v2 report is working (including conducting field tests)
• Ensure each teacher is fulfilling their mandate in delivering lessons every day of class
• Overseeing early KCPE preparation and collection of documents from parents
• Take disorganized data coming from multiple sources eg. phone call results, emails, surveys and organize that data into specific data repositories (Microsoft Excel; software systems) according to the appropriate format
• Create simple data tables in Microsoft Excel for further analysis
• Screen CRM for issues related to the above programmes and respond to those issues accordingly
• Create surveys to collect specific data

What You Should Have

• Bachelor’s degree in any business related field

• 2-3 years’ experience in a fast paced environment
• Proficiency in Microsoft Excel
• Experience working with Navision is a plus
• Experience working with a culturally and socioeconomically diverse workforce
• Ability to handle multiple high demand projects
• Good organizational and persuasive skills.
• Keen eye for detail
• Efficient report writing skills.
• Excellent writing and oral communication skills