Product Manager - Trade and Treasury at CITIBANK

Ref Id: 18040619
Job Category: Product Management
Schedule: Full-time
Shift: Day Job
Employee Status: Regular
Travel: No

Job Purpose

• Marketing of Trade products to customers.
• Work with business segment to develop solution to issues identified by customers in the relevant business segments.
• Refine existing products and develop new ones that meet the needs of customers based on RM, customers and competitive intelligence.
• Grow Trade products and relevant business segment market share
• Monitor product performance and address issues affecting sales as highlighted by customers or Relationship Managers.
• Pro-active management of internal credit and pricing issues; lines and X-border etc.

Key Responsibilities

• Prepare product plans yearly for review by Trade Head
• Conduct annual review of product programs
• Prepare regular reports, which will serve as indicators to management of product performance based on established goals. Some of these reports are: Monthly Volumes, Wallet sizing report, Product grid, Pipeline of new deals etc.
• Carry out market intelligence about the competition, and ensure that we adopt best practices.
• Liaise constantly with Trade Operations to ensure understanding of the product by Trade Operations staff and ensure efficient delivery to customers.
• Conduct business reviews with marketing units and meet with operations and technology on a regular basis.
• Liaise with the regulators (Central Bank of Nigeria, Customs, Inspection Agents etc.) to ensure that regulatory constraints relating to products are quickly resolved.
• Conduct regular training and education sessions for Relationship Managers and O and T.
• Maintain close relationship with Risk Management, Business Segments, O and T and Finance to ensure all the objectives of the products are clearly understood

Business Relationships
Internal:

• Trade Product Head - Regular Product and Business updates. Product program reviews, internal approval. Customer calls
• Trade Operations - Procedure reviews, Implementation and Product Delivery
• Relationship Managers - Customer calls, product issues and resolutions, feedback from customers
• TTS Head - Group Head. Interfaces on a need basis regarding product development, regular updates on product management and business reviews.
• SCOO - Internal Approvals, Product Program approvals, Process and Issue resolutions
• Country Risk Manager - Product Program approvals/Product credit issues and process
• Financial Controller - Management and Tracking of Product Revenues
• CCO/Sub-Sahara Africa Cluster Head - Internal approvals etc.

External:

• Customers - Product Marketing, Acquisitions, Deal booking, Query Update
• Central Bank of Nigeria - Product Clarification and opinion on product structures. Approvals relating to line and exceptional processing
• CEEMEA Trade London - Product Structuring, Marketing Interface etc.

Requirements, Qualifications & Experience

• Bachelor's Degree,
• Master's Degree or Professional Qualification
• Minimum 7 years’ experience

Thinking complexity:

• Quality of people
• Regulatory framework
• Competition (Un-even playing field).
• Maintaining a compliant culture when competition is less compliant
• Credit issues
• Limited cross border
• Limited unconfirmed LC limit
• Pricing
• Bureaucracy/Cumbersome processes
• Challenge to “established routine process” instead of business as usual

Competencies:

• Excellent communication skills (written and verbal)
• Innovative and creative, strategic thinker
• High energy, enthusiasm, self-starter
• Self-motivated
• Strong team player
• Good financial analysis/Interpretation skills

Valuing Diversity:

• Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.