Officer, Trade at Stanbic IBTC

Job ID: 27274
Job Sector: Financial Services

Job Details

• Group Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible

Job Purpose

• Process Trade transactions : - Document Examination, Negotiation on Import Letters of Credits
• Support and assist the Team Leader, Trade by providing the necessary support services to ensure the efficient operations of systems and processes of Trade transactions.
• Deliver excellent service to both internal and external clients.
• Answering of any queries thereof on daily basis

Key Responsibilities

• Process all requests to issue Import Letter of Credit in line with TAT and processing and regulatory guidelines.
• Prompt processing of all incoming messages in respect of role and within agreed TAT
• Follow up on all queries sent or received and ensure that all queries are executed within turn -around times.
• Ensure all source documentation are properly stored in transactional file, this is to ensure availability at the request of the various stakeholders
• Process all trade transactions in compliance with exchange controls regulations and rulings., abide by procedures, group reference guide (GRG) to banking routine
• Timely processing of Letters of Credit to avoid reputational/regulatory issues by tracking due dates of such payments

Key performance measure:

• Import Letter of Credit processed within SLA
• Measurement: Minimal customer/stakeholder complaints
• Consistent achievement of high levels of customer service and satisfaction
• Compliance and improvement on turn- around times (TAT)
• Improved customer service and satisfaction levels as per customer survey results
• Reduction of costs and increased throughput
• Compliance to regulatory requirements governing banking practices
• Effective management and mitigation of operational risks
• Management of relationships with suppliers and stakeholders

Key Relationships
Internal:

• Business area: Branches (PBB) / TPS (CIB)
• Nature of relationship: Provide a service to them
• Sphere of influence: Impact the whole business line (PBB, IB or EF)
• Description or examples: issuing Letters of Credit and LC amendments

External:

• Regulatory Bodies
• Customers

Preferred Qualification and Experience

• First Degree in a Social Science related course
• Master's Degree is an added advantage
• 1-3 years experience in Business Support (Corporate & Investment Banking Operation, Global Market Operations, Personal & Business Banking Operations)
• Managing process,Good Relationship Mgmt. skills
• Risk identification and assessment skills
• Negotiation skills
• Good knowledge of credit & trade
• Ability to analyse trends and make forecasts
• Good use of Microsoft office tool
• Good use of Finacle

Knowledge/Technical Skills/Expertise:

• General Administration - Basic ability to coordinate multiple administrative activities in to enable the efficient operations of a department.
• Awareness of risk management practices in a financial services organisation.
• Credit  & Risk analysis  - Conceptual and practical knowledge of credit procedures, policies, and standards, risk
• Good understanding and working knowledge of International Trade business - Ability to identify trends and make recommendations to Team Leader
• Proficiency in MS Office