At LoftyInc we know Sub-Saharan Africa; developing social impact and capital projects, while creating the much needed jobs in the region. Our work as such leverage innovation across various industries including energy, agriculture, finance, healthcare, education, and infrastructure.
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LoftyInc Allied Partners is an innovation developmen...
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ProNOV is a development project that promotes financial inclusion and access to quality healthcare for bottom of the pyramid. A critical component of ProNOV project is a mobile application for inventory management, payment collection, supply chain management, and delivery. ProNOV mobile application has been introduced to about 400 pharmacies and has a bold plan to hit 2,500 users by year ending. ProNov is a susidiary of LoftyInc Allied Partners Limited.
Roles and Responsibilities
Manage project blog and social media platforms.
Receive and sort merchants’ and general public enquiries about ProNov
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Handles customer complaints, escalates to appropriate departments to solve or provide alternative solutions within the time limits; follow up to ensure resolution
Keep records of customer interactions
Weekly strategic communications to merchants ahead of marketing
Other tasks as assigned by supervisor
Skills and Attributes
Willingness to learn, develop, and contribute
Proven customer support experience or experience as a customer service representative
Strong phone handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
Proficient with Microsoft Office products including Excel, PowerPoint, and Outlook
Gmail
Yahoomail