Communication and Customer Support Officer at LoftyInc Allied Partners

Description

• ProNOV is a development project that promotes financial inclusion and access to quality healthcare for bottom of the pyramid. A critical component of ProNOV project is a mobile application for inventory management, payment collection, supply chain management, and delivery. ProNOV mobile application has been introduced to about 400 pharmacies and has a bold plan to hit 2,500 users by year ending. ProNov is a susidiary of LoftyInc Allied Partners Limited.

Roles and Responsibilities

• Manage project blog and social media platforms.
• Receive and sort merchants’ and general public enquiries about ProNov
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handles customer complaints, escalates to appropriate departments to solve or provide alternative solutions within the time limits; follow up to ensure resolution
• Keep records of customer interactions
• Weekly strategic communications to merchants ahead of marketing
• Other tasks as assigned by supervisor

Skills and Attributes

• Willingness to learn, develop, and contribute
• Proven customer support experience or experience as a customer service representative
• Strong phone handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Proficient with Microsoft Office products including Excel, PowerPoint, and Outlook