Head of Operations at Finchglow Travels

Job Description

• Develop operating policies consistent with the CEO’s broad policies and objectives and ensures their adequate execution. Actively contribute to the growth strategy and wider business plan of the company
• Proactively identify and implement solutions to consistently improve service level and performance.
• Develop and prepare short-term and long-term plans that will ensure the effectiveness of the unit; manage budget, maintain statistics, and meet targets.
• Oversee and ensures all reservations and bookings are performed in compliance with company policies and optimize client service delivery.
• Establish policies to ensure adequate management development, and to provide for capable management succession for Ticket and Reservation unit
• Provides leadership to all arms of the operation unit and maximize team productivity through ongoing reporting, feedback and counselling.
• Responsible for daily organizational operations, directing internal operations to achieve budgeted results and other metrics
• Act as a primary liaison between Organization and Clients with relations to operations, and ensure quality control is maintained as it pertains brand standard.
• Identify, analyzes, and suggest existing/current technology infrastructure that support the system, growth of the Company and specific needs.
• Conducts regular meetings with direct reports to ensure that priorities are clear and coordinated; and ensure high level of cooperation and communication amongst team members.
• Oversees and ensures the effectiveness of direct reports
• Evaluates the effectiveness of management practices, processes and activities; recommends or otherwise ensures appropriate measures are taken to maximize the performance of all operations

Qualification/ Requirements

• B.Sc in related discipline, with Master’s degree as an added advantage
• 5-7 years of relevant experience; with proven track record of working in a managerial or senior position
• Experience working in the Travel Industry or Hospitality sector would be an added advantage.
• Must have business acumen and entrepreneurial drive, with successful background of working with targets
• Must be able to work in a fast paced environment
• Must have communication efficiency and excellent interpersonal skills
• Excellent leadership and Managerial Skills
• Must reside in Lagos