Merchant Acquisition & Payments Specialist at ACCION Microfinance Bank

Reports to: Head eBusiness

Summary/Objective

• The Channel Officer, will be responsible for deployment of POS, MCash, Accion instant Pay channels and collections channels for low cost liability generation for the bank.

Essential Functions
Acquisition:

• Manage the Accion NIP/ POS/MCash product of the bank to ensure liability generation and profitability
• Constant liaison with IT, NIBSS, Operations and all stakeholders to ensure 99.99% uptime of the Accion NIP Product
• Manager the web acquisition business of the bank
• Maintain physical custody of the bank’s POS Terminals and accessories allocated to customers
• Daily monitoring of Merchant transactions on the CTMS
• Provision of regular technical training to POS Support Officers
• Liase with payment terminal service providers (PTSPs) and other support vendors for efficient set-up and support of the bank’s POS
• Provide MCash/POS product support for both internal and external customers
• Deployment of other liability generation products available in the industry like Western Union Money Transfer.

ePayments:

• Liaise with Branches to secure new remittance and payments Mandates
• Liaising with Operations Department for the creation of users profiles
• Training and re-training of end users and Account Officers for marketing and deployment of the ePayments channels
• Provide first level support to branches
• Coordinates collection channels like Schools, Public utilities, TV and Other Collections including States & Federal Taxes (IGR/FIRS).

Qualification and Experience
Degrees & Education:

• Bachelor’s degree in Computer Sciences /Engineering or equivalent or specific relevant experience.

Knowledge & Experience:

• 5 years of experience in banking system and/or 3 year of experience as Merchant Acquiring Officer.
• Good Knowledge of ATM, POS, MCash etc
• Good knowledge of information technology is very important in order to interact with different applications, especially Microsoft tools.

Key Performance Measures

• Number of MCash and Web Merchants
• % of transactions on the ePayments platforms
• Fee revenue from POS/MCash and ePayments platform
• % Growth on transaction value and volume
• % Availability of the ePayments Platforms
• % of Active POS Terminals.