Executive Assistant (EA) at J.P. Morgan

Core Responsibilities:

• Advanced, proactive diary management, facilitating swift set-up of client meetings
• Complex, high volume email management (where applicable)
• Client facing position, internal and external client handling
• Gate keeping both in person and over the phone
• Shared phone coverage for a busy group, involving significant interaction with clients and senior members of the firm.
• Meeting, conference calls, telepresence set up - internally and externally
• Finalise complex travel arrangements: co-ordination of flights, check in, VISAs, accommodation and ground transportation logistics following a Corporate Policy. Manage a multitude of frequent changes at short notice and prepare travel itineraries
• Management of expense processing through Oracle, reimbursement, personal amounts owing and account reconciliations
• System functionality expert - utilise internal systems, complete accurate data entry into internal management information systems and responsible for accurate collation of information to senior management.
• Become integral part of business, understand group priorities and Banker expectation
• General administration duties (Room bookings, filing, photocopying, faxing)
• Partnership with assistants across the CIB group to provide coverage for absence where necessary.

Knowledge, skills and experience required:

• Professional client handling and relationship building with all client, Bankers and cover groups
• Full competency in diary management, can apply good judgment and has an understanding of competing priorities
• Strong, executive communication style
• Experience of effectively arranging travel, production of accurate itineraries, plan B & C, able to navigate systems well and apply good judgment on how to optimise travellers time
• Can demonstrate pro-activity and ownership within a role
• Strong technical capabilities
• Awareness of expense arena, expense systems and cost control initiatives e.g. can champion expense policy, process expenses in a timely manner and reconcile accounts accurately
• Polished, professional approach, calm and composed manner, ability to work in a pressured environment and partner effectively with peers.
• Exhibits a positive, common sense, constructive attitude to drive bankers schedule and help manage time effectively
• Is flexible, willing and open to change
• Can follow up without prompting and keep 1 step ahead of arrangement and requirements, displays good use of initiative and follow through to completion
• Has a high level of attention to detail and delivers high quality results
• Has an understanding of the culture of Investment Banking and the Corporate Bank
• Is a team player who can build networks and work in partnership
• Solution orientated
• Is driven and can manage expectations through communicating proactively and often across different hierarchies
• Can quickly grasp the political landscape and key people within the organization
• Has potential to act as a role model to their peers e.g. lead by example.