Operations Manager ( Hotel) at Nicole Sinclair Consulting

 Responsibilities

• Manages the general operation of the Front Office e.g. Reception, Reservations, Concierge and housekeeping department
• Oversee Housekeeping operations including, but not limited, to Guest Apartment, Public Area and Laundry.
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
• Coordinate very closely with the facility, Front office and Project department to achieve desired goals.
• Operate within departmental budgets through effective stock and cost controls and well managed work schedules.
• Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork.
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Maintain good communication and work relationships with all other departments and with external customers and suppliers.
• Ensure staffing levels cover business demands.
• Conducts periodical in-house trainings.
• Ensure communication meetings are conducted and post-meeting minutes generated.
• Ensure team members comply with security, fire regulations and all health and safety legislation.
• Proficient in property management systems. Assist other departments wherever necessary.
• Ensure the department adheres to policies and procedures

Competency/Skill/Requirements

• Should possess at least a B. Sc in Hotel Management, Business Administration or a related field.
• Should have at least 10years of professional experience in hospitality environment or related field, similar/equivalent supervisory/managerial experience.
• Good financial awareness.
• Knowledge of opera software
• Ability to work under pressure.
• High degree of initiative.
• Flexibility to respond to a range of different work situations.
• Should have a good knowledge of sales and Marketing as would be responsible for revenue generation via the front office .
• Excellent organizational and time management skills.
• Excellent computer skills.