Operations Manager at Westown Hotel

Job Description

• Responsible for the overall management of the operation of the hotel.
• Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation.
• Coordinate the front office, F&B, House-keeping, Maintenance and kitchen department
• Must be business inclined and marketing oriented
• Assessing and reviewing customer satisfaction and service recovery process
• Monitor the co-ordination between all departments for smooth & efficient operations.
• Ensure SOP implementation in all departments and check the same during routine operational checks.
• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
• Report directly to the Managing Director.
• Effectively resolved all guest issues regardless of what area of the operation the issue was concerning.