General Manager at Patec Group

Responsibilities
Strategic:

• Provide leadership and direction for the day to day running of the company.
• Develop and oversee the achievement of the company’s balance scorecard; draw up plans for driving the company towards achieving set targets.
• Maintains operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards; determining and implementing system improvements.
• Identifying and mitigating risks – presenting these threats and solutions to the board quarterly.
• Oversee creation and regular update of Standard Operating Procedures (SOPs) and business operating processes.

Administrative Functions:

• Monitor inventory levels, restaurant & bakery equipment, and other supplies as needed
• Oversee the daily service operations and ensure quality standards for foods.
• Track internal compliance and adherence to regulatory statues/laws.
• Plan, manage, and monitor work as well as hiring, communicating, coaching staff, and building relationships.
• Ensure that company policy & procedures are understood and followed through performance Coaching & follow up
• Ensure compliance with sanitation and safety regulations
• Resolve guest concerns and implement resolutions.
• Monitor businesses to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
• Ensure all aspects mentioned above are well run with very minimal service failures.

Business Development:

• Identify industry and business growth opportunities and develop strategies to exploit.
• Conduct regular benchmarking with best practice, consumer trend analysis, competitive benchmarking etc.
• Direct and coordinate company's financial and budget activities to fund operations, maximize investments, and increase efficiency
• Develop and implement various promotional strategies.
• Recommend ways to reach a broader audience.

Qualifications and Experience

• Minimum of a University degree in any discipline, but with experience in General management, Hospitality management.
• Minimum of 7 years’ working experience with at least 3years in management with any or a combination of the following functional experience (Organisation, Operations, Finance, Human Resources, Strategy).

Required Skills & Abilities:

• Proven Leadership skills, with a track record. Can motivate others to achieve set goals.
• Entrepreneurial mind-set.
• A strategic thinker with strong organisational and planning skills
• Excellent communication skills – verbal and written to include report writing and group presentations.
• Influencing and negotiation skills.
• Great interpersonal and emotional intelligence skills.
• Excellent time management skills and ability to multi-task and prioritise work.
• A collaborative team player – concerned with the team’s success as well as individual performance.
• Solution orientated with ability to be decisive