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  • Posted: Jan 26, 2018
    Deadline: Not specified
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  • eRecruiter Nigeria has deep knowledge of Human resources and recruitment. Our business is in Talent acquisition, recruitment, outsourcing and everything that revolves around Talent. From acquisition to testing return on investment (ROI) on talent and everything in between. Our goal is to re-define the Nigerian recruitment industry. In the last two years ...
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    Operation Support Manager

    Our client is a Nigerian eCommerce brand. They specialize in online sales of a wide variety of designer fashion items and accessories to customers.

    Job Profile

    • This person will be responsible for assisting the with the smooth running of the end-to-end online operations and ensuring financial targets are achieved.

    Key Responsibilities

    • Achieve financial objectives of the online operations.
    • Ensure customer orders are fulfilled within the acceptable time limit with the right quantity & quality.
    • Work with marketing to ensure adequate traffic to the website and orders generated.
    • Analyze sales figures and forecast future sales volumes to maximize profits.
    • Identify fast-moving, slow-moving merchandise.
    • Identify fashion trends and recommend to buyers.
    • Ensure the Telesales team are working at optimal capacity and delivering on target conversion.
    • Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
    • Maintain online teams by assisting with recruiting, selecting, orienting and training employees.
    • Identify current and future customer requirements.
    • Assist with pricing policies by reviewing merchandising activities, determining additional needed sales promotion; authorizing clearance sales; studying trends.
    • Approve or disapprove item description and images before going online.
    • Identify & Manage logistics Partners to ensure our COD Operations is as fast and smooth as it should be.
    • Liaise with other teams to ensure smooth running of the online operations.
    • Monitor competitors online to identify impact of services and pricing on operations.
    • Manage and motivate team to increase sales and ensure efficiency.
    • Respond to customer complaints and comments.
    • Develop solutions to enable customers easily choose & pair items.

    Key Requirements

    • Over 3 yrs Online Retail Experience Preferred.
    • B.Sc or Over.
    • Strong Financial Acumen.
    • 5-7 Years business operational experience.
    • Strong Sense for Fashion Retail & Trends.
    • Excellent People & Negotiation Skills.
    • Customer Focus.
    • Market Knowledge.
    • Fashion Merchandising.
    • Result Driven.
    • COD Operational Experience.
    • Organized with Strong Attention to Detail.
    • Good Coaching & Communication Skills.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to eRecruiter Nigeria on jobs.erecruiterafrica.com to apply

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