Operation Support Manager at eRecruiter Nigeria

Our client is a Nigerian eCommerce brand. They specialize in online sales of a wide variety of designer fashion items and accessories to customers.

Job Profile

• This person will be responsible for assisting the with the smooth running of the end-to-end online operations and ensuring financial targets are achieved.

Key Responsibilities

• Achieve financial objectives of the online operations.
• Ensure customer orders are fulfilled within the acceptable time limit with the right quantity & quality.
• Work with marketing to ensure adequate traffic to the website and orders generated.
• Analyze sales figures and forecast future sales volumes to maximize profits.
• Identify fast-moving, slow-moving merchandise.
• Identify fashion trends and recommend to buyers.
• Ensure the Telesales team are working at optimal capacity and delivering on target conversion.
• Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
• Maintain online teams by assisting with recruiting, selecting, orienting and training employees.
• Identify current and future customer requirements.
• Assist with pricing policies by reviewing merchandising activities, determining additional needed sales promotion; authorizing clearance sales; studying trends.
• Approve or disapprove item description and images before going online.
• Identify & Manage logistics Partners to ensure our COD Operations is as fast and smooth as it should be.
• Liaise with other teams to ensure smooth running of the online operations.
• Monitor competitors online to identify impact of services and pricing on operations.
• Manage and motivate team to increase sales and ensure efficiency.
• Respond to customer complaints and comments.
• Develop solutions to enable customers easily choose & pair items.

Key Requirements

• Over 3 yrs Online Retail Experience Preferred.
• B.Sc or Over.
• Strong Financial Acumen.
• 5-7 Years business operational experience.
• Strong Sense for Fashion Retail & Trends.
• Excellent People & Negotiation Skills.
• Customer Focus.
• Market Knowledge.
• Fashion Merchandising.
• Result Driven.
• COD Operational Experience.
• Organized with Strong Attention to Detail.
• Good Coaching & Communication Skills.