IT Support Officer at British High Commission

Ref No: 02/18 LOS
Location: Lagos
Grade: A2 (L)
Type of Position: Fixed Term
Duration of Post: 12 months
Start Date: 1st March, 2018

Main Purpose of Job

• The main function of this post is to provide administrative and intelligence support to the Border Force, based in the British High Commission in Lagos. 
• The role will be specifically to maintain and update the administrative records, manage budget spreadsheets and other ancillary duties in support of the border Force project team.
• All applicants will be required to hold UK passport and citizenship and have a accountable work and/or personal record for the past 5 years.
• The successful candidate will demonstrate the ability to work effectively within a team.
• Appointments within the Border Force require a high level of integrity and discretion. All candidates should be aware that this appointment is subject to security checks (past 5 years) and clearance prior to appointment.
  

Roles and Responsibilities
IT Support (80%):

• Maintain Cleared Firecrest accounts, mailboxes and DLs
• Build Cleared Firecrest workstations and laptops
• Set up and support Mobile Firecrest users
• Maintain accurate and up to date Cleared Firecrest asset registers and SOPs
• IT troubleshooting, responding to customer need
• Ordering of Cleared IT equipment
• Manage Secure VTC booking system
• Maintaining Unclassified and Cleared Server back-ups
• Maintaining all BDHC mobile numbers with the service provider
• Management and maintenance of the Lagos Sharepoint Site.

Bag Service (20%):

• Receive all incoming AF bags
• Prepare and send outgoing AF bags.

Essential qualifications, skills and Experience

• CompTIA Network+
• ITIL (minimum of Foundation level).

Desirable qualifications, skills and experience:

• Strong communication skills

Required competencies: 

• Changing and Improving, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace.

Starting Monthly Salary
N438,934