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  • Customer Experience Manager at

  • Posted on: 19 March, 2014 Deadline: 28 March, 2014
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  • is an online-driven discount fashion retail company that offers a wide range of fashion at a price that majority of consumers can afford.   Started in September 2009 as a online social messaging platform for Nigerian celebrities, has over the years evolved into a premier online retail destination in Nigeria. is recruiting to fill the position of:

    Customer Experience Manager


    Job Description
    Taafoo is seeking a Customer Experience Manager, with a strong display of empathy, who will be responsible for creating, executing, analyzing, and developing member programs that drive customer activation, repurchase and engagement, with a long-term focus on building brand loyalty and generating revenue from the taafoo customer base. This role is perfect for a seasoned customer relations expert who thrives on a mix of strategy, creativity, execution, and analytics, and isn’t afraid to get his or her hands dirty. The ideal candidate will be ROI-focused and able to prioritize ruthlessly, set deadlines, and meet aggressive growth goals. This team member will play a pivotal role in helping drive customer to Taafoo store at our office in Oregun, Lagos.


    •     Identify key customer insights and opportunities for growing engagement and revenue
    •     Create and develop member programs to deepen engagement across multiple customer segments and life stages
    •     Understand technology requirements and prioritize projects on an ROI-basis for product roadmap
    •     Driving projects to completion on or prior to scheduled due date
    •     Establish monthly, quarterly, and annual marketing plans
    •     Develop metrics, create dashboards, and report on results
    •     Guide creative development of marketing collateral
    •     Fashionable & Trendy


    •     3 plus years relevant customer service experience
    •     Experience in all aspects of engagement marketing, including strategy, execution, analysis, and infrastructure
    •     Experience in online and offline retention and loyalty marketing tactics (e.g. re-targeting, direct mail, promotions)
    •     Proven track record of moving quickly and delivering results in an entrepreneurial environment-exceptional analytical, organizational, interpersonal, and problem-solving skills
    •     Outstanding verbal and written communication skills
    •     Keen attention to detail and ability to dive deep matched with the ability to think big
    •     Demonstrated success at a top direct marketing brand
    •     SQL Server/MySQL experience preferred
    •     Flexible and resourceful, easily adaptable to changes in environment and prioritization

    Method of Application

    Interested candidates should send cv to: using "Customer Experience Manager" as subject of mail

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