Customer Experience Manager at Taafoo.com

Job Description
Taafoo is seeking a Customer Experience Manager, with a strong display of empathy, who will be responsible for creating, executing, analyzing, and developing member programs that drive customer activation, repurchase and engagement, with a long-term focus on building brand loyalty and generating revenue from the taafoo customer base. This role is perfect for a seasoned customer relations expert who thrives on a mix of strategy, creativity, execution, and analytics, and isn’t afraid to get his or her hands dirty. The ideal candidate will be ROI-focused and able to prioritize ruthlessly, set deadlines, and meet aggressive growth goals. This team member will play a pivotal role in helping drive customer to Taafoo store at our office in Oregun, Lagos.

Responsibilities

•     Identify key customer insights and opportunities for growing engagement and revenue
•     Create and develop member programs to deepen engagement across multiple customer segments and life stages
•     Understand technology requirements and prioritize projects on an ROI-basis for product roadmap
•     Driving projects to completion on or prior to scheduled due date
•     Establish monthly, quarterly, and annual marketing plans
•     Develop metrics, create dashboards, and report on results
•     Guide creative development of marketing collateral
•     Fashionable & Trendy

Qualifications/Skills

•     3 plus years relevant customer service experience
•     Experience in all aspects of engagement marketing, including strategy, execution, analysis, and infrastructure
•     Experience in online and offline retention and loyalty marketing tactics (e.g. re-targeting, direct mail, promotions)
•     Proven track record of moving quickly and delivering results in an entrepreneurial environment-exceptional analytical, organizational, interpersonal, and problem-solving skills
•     Outstanding verbal and written communication skills
•     Keen attention to detail and ability to dive deep matched with the ability to think big
•     Demonstrated success at a top direct marketing brand
•     SQL Server/MySQL experience preferred
•     Flexible and resourceful, easily adaptable to changes in environment and prioritization