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  • Posted: Mar 19, 2014
    Deadline: Mar 28, 2014
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    About Us Coliseum (formerly called Taafoo.com) is both a retailer and wholesaler of Watches, Jewelries and other fine fashion items. We market both private label and branded labels. We deliver to the 36 states of Nigeria. We offer 3months - 2years warranty on most of our watches. Our vision is to make luxury accessible to a large number of Nigerians.
    Read more about this company

     

    Customer Experience Manager

    Job Description
    Taafoo is seeking a Customer Experience Manager, with a strong display of empathy, who will be responsible for creating, executing, analyzing, and developing member programs that drive customer activation, repurchase and engagement, with a long-term focus on building brand loyalty and generating revenue from the taafoo customer base. This role is perfect for a seasoned customer relations expert who thrives on a mix of strategy, creativity, execution, and analytics, and isn’t afraid to get his or her hands dirty. The ideal candidate will be ROI-focused and able to prioritize ruthlessly, set deadlines, and meet aggressive growth goals. This team member will play a pivotal role in helping drive customer to Taafoo store at our office in Oregun, Lagos.

    Responsibilities

    •     Identify key customer insights and opportunities for growing engagement and revenue
    •     Create and develop member programs to deepen engagement across multiple customer segments and life stages
    •     Understand technology requirements and prioritize projects on an ROI-basis for product roadmap
    •     Driving projects to completion on or prior to scheduled due date
    •     Establish monthly, quarterly, and annual marketing plans
    •     Develop metrics, create dashboards, and report on results
    •     Guide creative development of marketing collateral
    •     Fashionable & Trendy

    Qualifications/Skills

    •     3 plus years relevant customer service experience
    •     Experience in all aspects of engagement marketing, including strategy, execution, analysis, and infrastructure
    •     Experience in online and offline retention and loyalty marketing tactics (e.g. re-targeting, direct mail, promotions)
    •     Proven track record of moving quickly and delivering results in an entrepreneurial environment-exceptional analytical, organizational, interpersonal, and problem-solving skills
    •     Outstanding verbal and written communication skills
    •     Keen attention to detail and ability to dive deep matched with the ability to think big
    •     Demonstrated success at a top direct marketing brand
    •     SQL Server/MySQL experience preferred
    •     Flexible and resourceful, easily adaptable to changes in environment and prioritization

    Method of Application

    Interested candidates should send cv to: careers@taafoo.com using "Customer Experience Manager" as subject of mail

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