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  • Posted: Nov 22, 2017
    Deadline: Not specified
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    Audacious Business Concepts Nigeria Limited is a vibrant ecommerce, brand management and digital media company. We live to provide our clients with exquisite solutions geared towards showcasing their products and services. At Audacious, we think globally by researching the latest trends but act locally in implementation. Our word for it is however not imple...
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    Customer Service Officer


    Job Description

    • We are looking for a driven Customer Service Officer to attend to customers’ complaints and need, attract and interact with targeted virtual communities and networks users.
    • The successful candidate will be joining our Creative Services Team.
    • The goal is to gradually achieve superior customer engagement and intimacy, website traffic and revenue by strategically exploiting all aspects of the social media marketing roadmap.

    Responsibilities

    • Resolve customers’ complaint via phone, email, mails or social media.
    • Use telephones and social media platforms to reach out to customers and attend to their needs.
    • Greet customers warmly and ascertain their complaints and needs.
    • Assist with issues placing orders and exchanging goods.
    • Collaborate with other departments (Social media specialist, sales etc) to manage reputation, identify key players and coordinate actions.

    Requirements

    • Proven working experience in Customer Service or related field
    • Excellent consulting, writing, presentation and communication skills
    • Demonstrable social networking experience
    • Positive attitude, detail and customer oriented with good multitasking and organizational ability
    • Fluency in English
    • B.Sc/HND in social science and related discipline
    • Experience: 2 years
    • Must be Female between 21-28 years of age

    Method of Application

    Applicants should send their CV's to: recruit@audacious.com.ng

    Interested and qualified? Go to Audacious Business Concept Limited on audacious.orangehrmlive.com to apply

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