Graduate Recruits at Keystone Bank

Specialization: Others
Job Level: Entry Level
Required Experience: No Experience Required
Required Banking Experience: No Experience Required
Application Deadline: 11-Mar-2014

Job Description
To provide effective and efficient banking support services to customers before, during and after patronage.

Duties And Responsibilities:

•     Build and consolidate pleasant relationship with the Bank’s Corporate customers and maintain good disposition towards all customers.
•     Ensure accurate processing of all transactions and maintain an accurate record of all activities and transactions
•     Identify service improvement opportunities through interaction with customers and communicate improvement recommendations to the relevant functions
•     Perform other duties as assigned by the Supervisor/Unit Head

Key Performance Indicators:

•     Arithmetical Accuracy and efficiency
•     Customer satisfaction levels
•     Error free posting/processing
•     Internal Control exceptions and Corporate Audit Reports
•     Timeliness of service delivery to customer requests
•     Timely and accurate transaction processing
•     Timely generation of reports and updates
•     Timely generation/remittance of regulatory returns

Minimum Education Qualifications:

• A good first degree from a reputable university ( Minimum of Second Class Lower)

Skills And Competencies:

•     Attention to Details.                   
•     Performance Under Pressure                                                         
•     Problem Solving                        
•     Independent Minded.
•     Interpersonal relationship                                              
•     Multi Disciplinary disposition       
•     Multi tasking disposition         
•     Satisfactory Customer Service Disposition    
•     Oral and written Communication Skills                                    
•     Banking, Insurance, and financial services knowledge.
•     Working Knowledge of Microsoft word, Excel and power point