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  • Posted: Oct 16, 2017
    Deadline: Nov 6, 2017
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    Teclab is a specialist consulting firm dedicated to human resource services and management. Founded on a philosophy and style that has positioned her to consistently provide a reliable and effective work force as well as manage total overhaul, re-engineering and training services to her numerous clients since 2006. Our professional operation is driven by ...
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    Customer Service Executive

    Core Competencies

    • First point of contact for residential and business customers
    • To manage Internet and other service related provisions from placement of order through to activation of account
    • To analyse and respond appropriately to queries from customers via telephone and e-mail, working towards an appropriate solution
    • Chasing order placement, status and progress
    • Liaising with Sales / Billing and Technical departments regarding complex issues
    • To recognise potential sales opportunities and refer to relevant department
    • To exceed customer expectations within tight time scales
    • To use initiative in customer contact whilst working as part of a team
    • Answer phone calls in a more professional manner and provide information about products and services as required by the callers
    • Responsible for taking or cancelling orders, and obtaining details of customer complaints
    • Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
    • Process orders, applications, and forms
    • Render administrative support to other customer care team members when the need arises, or as instructed
    • Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
    • Manage a team of customer service representatives in dealing with complaints and inquiries.
    • Identify tasks critical to keeping customer satisfaction levels in check
    • Train new team members
    • Network with various departments and groups that are involved in customer support, orders, and processing
    • Ensure maximized productivity and minimized costs
    • Encourage and motivate team members for continuance of quality service delivery

    Qualifications & Skills

    • A first degree in Management Studies, Business, Marketing, or any other related discipline
    • Effective communication
    • Effectively work with a team
    • Problem solving
    • Interpersonal skills
    • Ability to handle stress well
    • Ability to listen and pay attention to details
    • Smart thinker
    • Possess a pleasant and clear speaking voice, coupled with a fluency in English
    • Open minded and enthusiastic towards excellence
    • Computer literate
    • Possess flexibility and ability to effectively perform multiple functions at a time
    • Possess excellent telephone etiquette
    • Experience is Customer services

    Method of Application

    Applicants should forward their CV's to: hr@teclab-ng.com

    Only qualified candidates will be contacted.

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