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  • Posted: Oct 16, 2017
    Deadline: Not specified
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    At NCR, we make the everyday easier. We do this by listening to our customers, keeping their best interests in mind, and always working to make interacting with your business an exceptional experience. Read on to learn more about the people who lead our team, our company by the numbers, and how we’ve become the world leader in consumer transaction tech...
    Read more about this company

     

    Customer Engineer

    RESPONSIBILITY:

    • Position requirement is to be an expert that directs project specific activities of team members and offers management assistance to the organizational leader
    • He must be able to work with other CEs and
    • CallCenter optimally to achieve their individual and collective KPI set by the company.
    • He must be customer centric, technically inclined and must be a fast learner.
    • Typically manages overall life cycle of one or more Knowledge Solutions.
    • He must be able to work within the stipulated rules and regulations of the company.
    • Supervise team member to provide
    • the best service delivery to our esteem customer.
    • Ensure he continuous meet Service level agreement the company have with the customer.
    • Ensure reduction of failures/incidents, designing efficient and cost effective service philosophies, optimizing use of assets to reduce inventories and improve cash flows and performing proactive lifecycle management on both product and service performance

    BASIC QUALIFICATIONS:

    • Bachelor’s Degree or Higher National Diploma
    • 4 years of related engineering field experience
    • Understanding of current Incident Management processes and systems
    • Strong analysis and good reporting skill.
    • Self-motivation, customer focused.
    • Strong written and oral communication skills
    • Strong team orientation.
    • Customer service experience will be and added advantage.
    • CCNA certification is mandatory.

    Method of Application

    Interested and qualified? Go to NCR Corporation on ncr.taleo.net to apply

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