Service & Quality Engineer at Cummins Inc.

Req ID: 170005ZI

Description

• Applies the principles of product quality planning, evaluation, and control in support of the manufacturing and installation operations of the organization.
• Responsible for applicable systems related to plant customer issues such as corrective action requests, supplier corrective action requests, nonconforming material reports, etc.
• Leads containment activities.
• Facilitates continuous improvement quality activities to reduce the potential for defects, and ensures continual improvement in process and product design.
• Ensures products and process development meet quality standards.
• Identifies problems, prioritizes actions, leads or participates in Six Sigma projects.
• Participates in change management activities by verifying products and processes, developing key measures, analyzing data for decision support, and presenting results to plant leadership.
• Leads audits of processes and quality systems.
• Works with purchasing to improve the quality of purchased parts.
• Serves as a quality technical resource to other functional areas.
• May coach and mentor less experienced quality engineers.

Qualifications
Skills:

• Communication - Written And Verbal - Effectively expresses messages and ideas in a clear, organized and relevant manner for a variety of audiences.
• Develops organized, complete, and convincing communications.
• Conveys thoughts and ideas regarding a topic concisely and clearly.
• Ability to communicate without increasing either the employee's or employer liability.
• Ability to communicate effectively to different levels of the organization.
• Communicates information at a level appropriate for the intended audience.
• Effectively presents messages to individuals and/or small and large groups.
• Ability to communicate appropriately for various time zones, differing cultures, and differing languages.
• Uses appropriate style, grammar, and tone in informal and/or formal business messages.
• Reviews and edits written work constructively.
• Uses visual aids that are effective and appropriate for communication medium.
• Delivers messages with the desired effect.
• Prepares necessary support materials for meetings which may include agendas and/or pre-read documents.
• Uses appropriate tone and body language to deliver messages.
• Separates personal biases from fact.
• Expresses messages in a positive manner, focusing on strengths rather than weaknesses.
• Ability to use appropriate communication tools as needed (WebEx, Same Time, video conferencing, teleconferencing, Visio, MS Project, etc.).
• Problem Solving And Quality Improvement - Problem Solving and Improvement approaches, including understanding of tools/process type and selection, plus Corrective and Preventive Action processes.
• Product Or Service Familiarization - Understanding of the product line or services of the specific business of which the person is a part (i.e., plant, performance cell, etc).
• Quality System Development, Implementation And Verification - Identify and integrate common elements such as design and process control, management responsibility, document control etc. Quality auditing planning, preparation and execution.
• Vpi (Value Package Introduction) - Understanding of the Cummins VPI process, its phases, cross functional activities and responsibilities.

Requirements
Education, Licenses, Certifications:

• College, university, or equivalent degree in required.

Experience:

• Intermediate level of relevant work experience required.