Job Vacancies at Cummins Nigeria

Req ID: 170005QR
Recruitment Job Type: Professional - Experienced

Job Description

• Supports several aspects of a function’s Functional Excellence efforts.
• Works within assigned functional discipline to assist with improvements in common functional processes and tools.
• Assists with the development of communications to ensure that employees are up-to-date on functional and discipline ideas and efforts.
• Assists with identification of appropriate training opportunities.
• Deploys the communications strategy to increase awareness, enthusiasm, and participation in the functional excellence program.
• Maintains updates and accuracy of information documented in functional databases, websites, etc.
• Assists with management of assigned projects.
• Assists with Global Position Profiles
• Assists with Cummins Operating System Functional Assessment Process.

Qualifications
Skills:

• COS - Have very little knowledge of the understanding and use of continuous improvement through the lens of the COS ten practices.
• Facilitating Internal Relationships and Consensus - Basic ability to pull a broad mix of people and related skill bases together for a common purpose and goal. It will often involve ability to influence because people on your team will very rarely report directly to you as a leader. Group dynamic techniques to have an individual or group work through a challenging issue, probe for issues/concerns and drive to consensus.
• Manage Customer Relationship - Basic understanding of techniques and tools to enhance productivity (i.e. schedules, appointments, call plans, etc). Has a basic understanding of attitudes and behaviors to establish relationships and build trust. Understands the need to and responds with the appropriate time frame to customer needs. Identifies decision makers and those influential in the decision process and effectively communicates with them. In managing this relationship, displays core values (e.g. empathy, etc.) and is able to adequately interrogate matter to identify root concerns.
• Develops Systems and Processes - Some knowledge or awareness of how to develop systems and processes. Limited application of systems and processes to improve and complete work. Documents simple work processes and procedures.
• Innovate - Some knowledge or awareness of innovation. Approaches problems with curiosity and open mindedness. Generates new ideas within area of responsibility. Contributes own perspective in collaborative innovation efforts.
• Analyze Issues - Some knowledge or awareness of how to analyze issues. Demonstrates basic analysis of issues and some application of logic and problem solving skills. Identifies the connection between different issues and problems.
• Tolerance of Ambiguity - Can decide and act without having all the details of a situation. Tolerates uncertainty. Can comfortably assess the risk of uncertainty. Acts resourcefully when dealing with ambiguous situations. Shows some evidence of the skill being performed. Can demonstrate a basic knowledge of the skill.

Education, Licenses, Certifications

• College, university, or equivalent Degree in field appropriate for the function required.

Experience:

• Minimal relevant work experience required.
• Drive growth of assigned accounts and expansion of the Cummins Lines of business
• Responsible for the sell of Aftermarket services: Engine Overhauls, Services, Parts, Filters, Lubricants and AMCs.

go to method of application »

Req ID: 170005T4
Location: Port Harcourt, Nigeria
Recruitment Job Type: Professional - Experienced

Job Description

• Serve as key customer contact to promote quality customer service and increase business within the branch location.
• Assesses customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work in the shop;.
• Develops diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews diagnostic plans, quotes and repair plans with the Service Supervisor prior to customer contact; works with the Service Supervisor to schedule shop job assignments.
• Develops positive relationships with key customers; resolves customer concerns regarding Cummins? or distributor warranties; explain charges to customers.
• Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.

Qualifications
Skills:

• Channel Repair Process - QuickServe - Able to lead others in executing the QuickServe process. Demonstrate improvements using the QuickServe Customer Meter/Net Promoter Score data. Able to identify correlation between key service performance indicators and QuickServe Customer Meter to determine how well the process is being executed.
• Communication - Written and Verbal - Significant experience in written and verbal communication and should be capable of communicating effectively to all levels within and outside the company.
• Warranty / Administration Procedure - Comprehends, understands and carries out the guidelines as outlined in the Warranty Administration Manual. Has in depth understanding of Standard Repair Times, Cummins repair practices, QuickService Online and Cummins engines. Has knowledge of the claim payment process.
• Focus on Customer Needs - Familiar with key Cummins customers. Knowledge would include business strategies, organizational structures, geographic footprints, financial results, internal processes, and primary needs for effective segmentation.
• Manage Execution - Solid understanding of how to manage execution. Manages the performance of self and others through the use of structured tools. Delegates effectively and regularly with solid support and follow through. Uses defined processes to manage execution.
• Attention to Details - Consistently demonstrates ability to work in a thorough and detailed manner. Provides accurate, consistent information on all documents. Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved. Can model/coach this skill to others.
• Service Cross-Functional Knowledge - Basic understanding and awareness of service processes and tools. Aware of retail service processes and service support processes. Has basic knowledge of the Cummins Distributor/Field network.

Education, Licenses, Certifications

• College or technical trade school or equivalent Degree, or equivalent experience, required.

Experience:

• Significant experience required.

go to method of application »

Req ID: 170005ZI

Description

• Applies the principles of product quality planning, evaluation, and control in support of the manufacturing and installation operations of the organization.
• Responsible for applicable systems related to plant customer issues such as corrective action requests, supplier corrective action requests, nonconforming material reports, etc.
• Leads containment activities.
• Facilitates continuous improvement quality activities to reduce the potential for defects, and ensures continual improvement in process and product design.
• Ensures products and process development meet quality standards.
• Identifies problems, prioritizes actions, leads or participates in Six Sigma projects.
• Participates in change management activities by verifying products and processes, developing key measures, analyzing data for decision support, and presenting results to plant leadership.
• Leads audits of processes and quality systems.
• Works with purchasing to improve the quality of purchased parts.
• Serves as a quality technical resource to other functional areas.
• May coach and mentor less experienced quality engineers.

Qualifications
Skills:

• Communication - Written And Verbal - Effectively expresses messages and ideas in a clear, organized and relevant manner for a variety of audiences.
• Develops organized, complete, and convincing communications.
• Conveys thoughts and ideas regarding a topic concisely and clearly.
• Ability to communicate without increasing either the employee's or employer liability.
• Ability to communicate effectively to different levels of the organization.
• Communicates information at a level appropriate for the intended audience.
• Effectively presents messages to individuals and/or small and large groups.
• Ability to communicate appropriately for various time zones, differing cultures, and differing languages.
• Uses appropriate style, grammar, and tone in informal and/or formal business messages.
• Reviews and edits written work constructively.
• Uses visual aids that are effective and appropriate for communication medium.
• Delivers messages with the desired effect.
• Prepares necessary support materials for meetings which may include agendas and/or pre-read documents.
• Uses appropriate tone and body language to deliver messages.
• Separates personal biases from fact.
• Expresses messages in a positive manner, focusing on strengths rather than weaknesses.
• Ability to use appropriate communication tools as needed (WebEx, Same Time, video conferencing, teleconferencing, Visio, MS Project, etc.).
• Problem Solving And Quality Improvement - Problem Solving and Improvement approaches, including understanding of tools/process type and selection, plus Corrective and Preventive Action processes.
• Product Or Service Familiarization - Understanding of the product line or services of the specific business of which the person is a part (i.e., plant, performance cell, etc).
• Quality System Development, Implementation And Verification - Identify and integrate common elements such as design and process control, management responsibility, document control etc. Quality auditing planning, preparation and execution.
• Vpi (Value Package Introduction) - Understanding of the Cummins VPI process, its phases, cross functional activities and responsibilities.

Requirements
Education, Licenses, Certifications:

• College, university, or equivalent degree in required.

Experience:

• Intermediate level of relevant work experience required.

go to method of application »

Req ID: 170005QQ
Recruitment Job Type: Professional - Experienced

Job Description

• Manages service operations, workshop or field, that provide retail or distributor product or application services. Manages department personnel along with the departmental budget.
• Manages all operations including service staff and supervisors; resolves most complex business problems for those on the team.
• Provides employees timely and constructive performance feedback; develops employees and provides opportunities that enhance employee career growth.
• Leads continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
• Regularly reviews key performance indicators for service operations and addresses issues and opportunities.
• Ensures the volume of work produced meets company standards and ensures customer satisfaction.
• Identifies trends and initiates changes/improvements necessary to achieve goals and objectives while ensuring customer needs are met without interruption to service levels.
• Established positive and professional working relationships with key customers.
• Establishes goals and targets for the service operations; measures, reviews and maintains superior customer satisfaction levels.

Qualifications
Skills:

• Performance Measurements - Using business performance measurement to drive manager behavior. Calculates performance measurement appropriately as part of their work. Can explain the proper interpretation of measures in a business context. Understands the underlying principles, techniques, and procedures. Is able to perform effectively with assistance from specialist.
• Service Cross-Functional Knowledge - Basic understanding of the service processes, both retail and service support. Experience with the tools of service such as diagnostic procedures, technical support, and reliability improvement. User should have experience in field investigation of product failure. User should understand diagnostic procedures and how our product is serviced in the field.
• Warranty/Policy Support - Aware of the corporate warranty system and Marketing structure basics to support OEMs, Distributors and End User customers to maintain excellent partnerships and relationships.
• Focus on Customer Needs - Familiar with key Cummins customers. Knowledge would include business strategies, organizational structures, geographic footprints, financial results, internal processes, and primary needs for effective segmentation.
• Manage Execution - Demonstrated results indicating deep knowledge of managing execution. Coordinates performance across regions, teams, and departments on complex projects and work flows. Measures effectiveness of execution through defined metrics and disciplined monitoring.
• Claims Management Systems - Demonstrated knowledge of Cummins warranty systems and coverage's. Ability distinguish between warranty, policy, distributor liability, and customer liability.
• Working Capital Management - Use working capital management knowledge appropriately as part of their work. Knowledge of the cash conversion cycle and how accounts receivables, accounts payable, and inventory effect the cycle as well as the techniques for improving working capital and the metrics that can be used to monitor performance. Is able to perform effectively under the guidance/limited assistance from functional specialist.
• Channel Repair Process - QuickServe - Able to lead others in executing the QuickServe process. Demonstrate improvements using the QuickServe Customer Meter/Net Promoter Score data. Able to identify correlation between key service performance indicators and QuickServe Customer Meter to determine how well the process is being executed.

Education, Licenses, Certifications

• College, university or equivalent Degree required.

Experience:

• Significant level of relevant experience, including supervisory experience, required.