Customer Service Representative at Enroyale Global Services Limited

Details:
We are seeking to hire Female Customer Service personnel on behalf of our client. The candidate would interact with customers to provide and process information in response to inquiries, concerns and requests about the company product and services.

DUTIES AND RESPONSIBILITIES

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Recommend potential products or services to management by collecting customer information and analysing customer needs
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Assist with placement of orders, refunds, or exchanges
• Inform customer of deals and promotions
• Handle changes in policies or renewals

SKILLS, ABILITIES AND KNOWLEDGE:  

• Interpersonal skills
• Communication skills - verbal and written
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Ability to multi-task, prioritize, and manage time effectively
• Customer orientation and ability to adapt/respond to different types of characters

JOB QUALIFICATION

• Applicants must have a degree in Business Management or any other related course
• Proven customer support experience or experience as a client service representative.
• Applicant must have at least minimum of 2 years relevant experience

Salary: 50,000

Applicants must be resident in Abuja